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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

No BMW M2 Convertible in the cards

Despite BMW's history of M-ing all the things, enthusiasts pining for a droptop version of the recently released M2 are about to get some bad news. In a recent interview with CarAdvice, M2 chief engineer Frank Isenberg confirmed, "There will not be an M2 Convertible." "We need to keep it as purist as we did with the 1 Series M Coupe," Isenberg told CarAdvice. "We've got such a nice M235i Convertible. And convertibles are not for racetracks, they're for cruising." Indeed, while the M2 might not be as hardcore as the 1M Coupe that came before it, it's pretty darn great, as we found out in our first drive earlier this month. BMW sees its latest two-door M as a special car, and one that will not spawn additional variants. That sort of makes sense, but remember, this is the same company that has no problem doing a heavy, folding hardtop version of its M4, and an ultra-grand-touring M6 Convertible. Related Video:

2023 Acura Integra, Nissan Z and a special 4Runner | Autoblog Podcast #731

In this episode of the Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Road Test Editor Zac Palmer. They lead off with a discussion of the cars they've been driving, including the 2023 Acura Integra, 2023 Nissan Z and 2022 Mercedes-Maybach S 580. After that, they move on to the news of the week. This section touches on the 2023 Toyota 4Runner 40th Anniversary Edition, 2023 BMW 3 Series mid-cycle update, the new 2023 BMW M4 CSL and rumors about the Sonata's demise. After the pair wrap up the news section, they toss it over to a sports car roundtable where multiple editors chime in on a number of new sports cars they've been driving. These include the 2022 Toyota GR86, 2022 Subaru BRZ, 2022 Mazda MX-5 Miata and the 2022 Toyota GR Supra 2.0. Features Editor, James Riswick leads the discussion, and it's one you'll want to hear. The podcast wraps up with a mailbag segment where a reader has a spring beer recommendation. Plus, Greg and Zac give their own spring beer recommendations that will hopefully serve you well in the Memorial Day holiday to come. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast #731 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving 2023 Acura Integra 2023 Nissan Z 2022 Mercedes-Maybach S 580 News 2023 Toyota 4Runner 40th Anniversary Edition revealed 2023 BMW 3 Series update 2023 BMW M4 CSL revealed Is the Hyundai Sonata on its way out? Sports car roundtable Mailbag Spring beer recommendations Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related video: