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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Petrolicious reconnects with the BMW M coupe

With the look of a clown shoe on wheels, the BMW M Coupe was a product of using what was around to create something great. Starting with the Z3 convertible, BMW's engineering team added a bulbous roof to improve rigidity, and for the M version, it dropped in the inline six from the contemporary M3. While the result wasn't a beauty queen, the car more than made up for any aesthetic complaints in driving pleasure. Petrolicious talks to owner Alex McCulloch about just what makes the tiny three-door so special in its latest video. With a fairly short wheelbase, plenty of power, and a rear suspension from the E30-chassis BMW 3 Series, the M Coupe can be a quite handful at the limit. "I used to say it wanted to kill me, but now we've reached an agreement where it's not quite as murderous," McCulloch says. He's eventually found that the only real way to exploit the coupe to its fullest is on the track, where he competes in time trials. To get lap times as low as possible, the BMW now wears quite a few mods, but McCulloch says that it's all reversible. Figure out what competitive hang gliding has to do with driving in this clip from Petrolicious. Related Video:

BMW preparing new M4 GTS with water injection

Last month, BMW revealed a new safety car for the MotoGP series. Only instead of just taking one of its production models and giving it some flashing lights, special livery and emergency equipment, the Bavarian automaker used the specially equipped M4 to showcase a new water injection system. And now word has it that the tech is being worked into a new M4 GTS. The system sprays water into the combustion chamber in order to lower the temperature of the air and increase the engine's efficiency, thus allowing it to produce more power without overheating, and relying less on ambient temperatures. It does require refilling a 1.3-gallon water tank in the trunk, though. According to Car and Driver, it's that same system that BMW will be installing in the new M4 GTS, taking the place of previous M3 GTS specials. If precedent is anything to go by, the M4 GTS will also be stripped of excess weight and feature a tighter suspension, stickier tires and more, in order to make BMW's muscle coupe even more hardcore and focused for the track. We could be looking at a debut as early as Pebble Beach in August.