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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Next-gen BMW X3 caught in the cold

The BMW X3 might be getting a bit long in the tooth, but fans of the sporty CUV can rest easy knowing that Munich hasn't forgotten about it. The third-generation crossover was caught squeezing in some end-of-season winter testing by our trusty spy photographers. According to our spies, the 2017 X3, code-named G01, will be underpinned by a new modular platform that promises more space in the cabin and better visibility out. Beyond that, the next X3 will get a range of B-series engines; expect four- and six-cylinder options, as well as a plug-in-hybrid option (eventually). Our spies also report that BMW will finally offer some more performance-oriented options, starting with an X3 M40i and eventually expanding into a X3 M. Beyond the oily bits, it looks like the X3's looks are set to evolve, growing slightly compared to its predecessor. BMW's trippy camouflage, though, prevents a closer analysis of the next-gen CUV's styling. Check out our full gallery of spy shots to see what's coming for the X3.

BMW i8 could get 300-hp, 2.0L turbo-four

First and foremost, the long-rumored, high-performance BMW i8 will not be called the i8 M. While the lack of an M badge might be a disappointment, it's fair to say the performance of the new model likely won't be. AutoExpress claims BMW is developing a new 2.0-liter, turbocharged, four-cylinder that will take the place of the i8's three-cylinder engine. Offering an even 300 horsepower, up from the current car's 228, total system power would sit around 450 ponies, thanks to the extra cylinder. The electric system won't be fettled with, though. If that still sounds modest, it's because it is – AE's source claims the i8 could handle another 300 hp. BMW would also make a concerted effort to at least maintain the current i8's weight, even with the extra heft of the 2.0-liter turbo to deal with. AutoExpress's source claims that BMW could skip the paint on certain exterior carbon-fiber elements while also offering a more focused, minimalist cabin to save even more weight. According to AE, this new model should arrive as early as 2016, which could result in a debut in Frankfurt this September, Los Angeles in November, or even Detroit, in January.