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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

BMW X3 spied with nip and tuck nearly complete

With the style-driven BMW X4 coming along in development, it looks like some of the forthcoming crossover's design could trickle over to its utilitarian sibling, the X3. Captured in these spy shots, it appears that the 2015 BMW X3 is preparing for a minor facelift, and from what we can tell, the biggest change will center on the CUV's headlights.
There is plenty of camouflage on the front and rear fascias to suggest updates will occur there, too, but we can definitely tell that the X3 will be getting LED-equipped headlights - at least as an option, anyway. The halos are slightly different from the current offering and there is also an LED strip above the headlights used as turn signal indicators. Another interesting thing we notice in these pictures is the nub at the bottom of the grille (also visible in recent X4 spy shots). While this could be some sort of test sensor for this prototype, it could also be a front-mounted camera for a possible parking assist system.
We don't expect any changes to the powertrain and we're not sure what updates could be in store for the interior, but we're guessing that that the 2015 X3 will debut shortly after the X4 goes on sale next year.

BMW GoPro integration now works with your iPhone

Coming this summer an upgrade to BMW's GoPro integration will combine the camera's feed with the M Laptimer app. This will let Bimmer drivers get a look at both lap telemetry and video replay at the same time. Despite the upgrades, BMW's setup lacks some of the features of the impressive Performance Data Recorder found on the Chevrolet Corvette and Camaro. BMW already let drivers control a GoPro through iDrive, but this improvement makes the functionality a lot more for track use. As soon as someone activates the M Laptimer app, the GoPro automatically starts recording. The video still saves in the camera's memory, but a low-res version also goes to the connected iPhone to sync with the app's data. Drivers can then see driving data on top of the phone's screen and the clip on the bottom (right). The M Laptimer monitors details like throttle input, speed, braking, steering angle, engine revs, fuel level, and g-force. Plus, the system records top speed, number of laps, best lap time, and the ambient temperature. We wish this system were as neatly integrated as the GM's Performance Data Recorder. For this system to work, a driver needs a GoPro HERO3 or later camera, the BMW M Laptimer app on their iPhone (4S or newer), a BMW model capable of running BMW Apps, and the phone must be connected to the infotainment system. Anything that can help shave a few tenths off a lap and then share the video of that accomplishment with buddies is a welcome improvement, though. Related Video: GOPRO INTEGRATION FOR BMW M LAPTIMER APP Two of BMW enthusiasts' favorite app integrations team up to offer an unparalleled way to capture and share their on-track experience Mountain View, CA/Woodcliff Lake, NJ – April 14, 2016 The BMW Group Technology Office USA and GoPro announced today that beginning summer 2016 the BMW M Laptimer app, a favorite app integration among driving enthusiasts, will include the ability to control a GoPro camera on iOS devices, using BMW's state-of-the-art iDrive controller and high-resolution screen. With this enhancement, when BMW drivers start and stop the BMW M Laptimer they simultaneously start and stop the recording of the connected GoPro camera. In addition to the video stored on the GoPro camera, a low-res version is saved on the phone so that it can be played back next to the map view on the BMW M Laptimer app. "The BMW M Laptimer and GoPro integrations have both proven to be incredibly popular with driving enthusiasts.