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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2015 BMW M4 Convertible will give the best bad hair days

BMW officially unveiled the 2015 M4 Convertible at the Javits Center in New York this morning. The droptop, which will slot in next to the M4 Coupe in BMW's performance line, offers infinitely more headroom, fresh air and sunshine for those that want a little more great outdoors and tousled hair with their M experience.
Visually, the M4 convertible is similar to the coupe, and carries on the hardtop's athletic stance with a long wheelbase, short front overhang, aerodynamic mirrors and in the case of this showcar, optional yellow-painted brake calipers. The car's expressive, angry face is perhaps the most notable aspect of its styling, screaming "get the hell out of my way!" with its signature twin-bar kidney grille, trio of air intakes and squinty LED headlights. Inside, the convertible employs three-temperature neck warmers (for chilly top-down days), an absurd amount of "M" logos and a wealth of luxury and technology features.
The rear-wheel-drive convertible uses the same engine as the coupe: a high-revving, twin-turbocharged 3.0-liter inline six producing 425 horsepower and 406 pound-feet of torque, mated to either a six-speed manual or a seven-speed M dual-clutch transmission. BMW says the car can make a 0-60 sprint in just 4.4 seconds when equipped with the manual.

In Japan, you can buy your a BMW i3 on Amazon [UPDATE2]

UPDATE: The story's been updated to include a response from a BMW spokesman. UPDATE2: The story's been updated to include a response from a BMW's Germany headquarters. We love the "Customers Who Bought This Item Also Bought" section for this one. Sleeping bags, cotton T-Shirts and a BMW i3 plug-in vehicle. That's your average Amazon shopping cart, right? It could be in Japan, where the plug-in car is being sold to potential customers online. The online retailer, long the largest in the US, is posting listings of the i3 on its Japanese site, notes Yahoo News, and both the standard electric i3 and the one with the gas-powered range extender are available. There are almost 50 dealers in Japan that can sell the i3, the German automaker's first production plug-in vehicle, but BMW appears to be trying to extend its distribution reach a little further. Of course, it's not a simple point-and-click situation, as prospective customers who order the vehicle online will apparently get a follow-up phone call from a BMW representative asking for proof of both access to a charging station as well as a parking spot. "It's become a tradition that the BMW Group breaks new ground with BMW i and that also goes for the way the vehicles are sold, with several different sales channels being tested and used," a representative with BMW's Germany headquarters wrote in an e-mail sent to AutoblogGreen. "In Japan, a one-off test project, designed only for that market – has seen BMW i3 models offered via Amazon. The delivery and customer service of these vehicles is, of course, handled by authorized BMW i dealers in Japan." BMW started selling the i3 in the US last year, moving about 6,100 units in 2014 and almost 2,700 through the first quarter of this year. Related Videos: Related Gallery 2014 BMW i3: First Drive View 33 Photos News Source: Amazon, Yahoo! News via Green Car Reports Green BMW Electric Amazon online