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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

BMW planning six-cylinder i9 hybrid to celebrate centenary?

On the prospect of a new BMW M1 based on the company's new i8 hybrid, the jury has been in and out so much that we can't even tell which way it's likely to go. However, the latest reports coming in from Germany suggest that BMW may have something else up its sleeves. Rather than make a conventional gas-powered version of the i8, Germany's Auto Motor und Sport says BMW will make a more powerful one.
Tentatively dubbed i9, the hybrid sports car is rumored to pack a six-cylinder internal-combustion engine instead of the i8's turbo three. Coupled to more potent electric motors, it would figure to produce even more than the 357 horsepower and 420 pound-feet of torque already on tap in the i8, with further weight reductions to offset the bulkier engine.
Auto Motor und Sport says the mooted model will be produced to celebrate the Bavarian automaker's 100th anniversary and eclipse the i8's performance, with a projected 0-60 run in under four seconds en-route to taking the gloves off to crunch the Autobahn in electric bliss. The new i flagship would be another member of the company's growing electrified family, joining the existing i3 hatchback, upcoming i5 minivan and possible i8 Spyder down the line.

BMW M5 spied as camouflage striptease continues

The facelifted BMW M5's striptease continues. The latest spy images of the super sedan show even more headlight and taillight details, on top of more overt signs of this car's character. Our first spy photos of the M5 showed a car with production 5 Series wheels and tiny quad exhaust pipes. The next set got sportier black wheels. But the latest shots depict a machine that gets the current M5 Competition Package's black wheels along with BMW M's trademark blue calipers, just like the current car. It also ditches the camouflage on the pillars, roof rails, and rear windows. Beyond those changes, stripping away some of the camouflage has shown modest tweaks. We're finally getting a good look at the updated, squared-off LED running lamps and the tweaked front fascia. Updates are even more minor in back. But there may be something more drastic at play with the taillights. Studying these shots, we can't really see any detailing in the rear lamps. There's a similar thing going on between the normal LEDs on the BMW M4 and the OLED units in the new M4 GTS. Backing up this speculation is a single shot of one of the rear turn signals illuminated. It doesn't look quite like the current car's signal, but we can't be certain. It's possible that the shots and the camouflage might be playing tricks on our eyes. And since this is the first time we've seen the updated M5 with production taillights, there's no real basis for comparison. Still, BMW's tantalizing new OLED tech is sure to proliferate beyond the M4 GTS. We just can't yet be certain if it's coming to the next M5. Related Video: