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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Morgan Plus 8 Speedster hits the track versus BMW R Nine T

Evo is back at it with its car-versus-bike races, following up on the all-British Jaguar/Triumph battle from last weekend with an (almost) all-BMW affair, pitting the German brand's stylish and vintage-looking R Nine T against the British-built, BMW-powered Morgan Plus 8 Speedster. Unlike last week's battle, though, we're guessing this contest will be quite a bit more even. See, the F-Type had 380 horsepower and plenty of body fat to haul about. The Morgan, though, is nearly as powerful (367 ponies) and is far lighter, at around 2,200 pounds. The BMW, meanwhile, isn't quite the track star that the lightweight Triumph Street Triple R. You'll need to check out the video to see whether two wheels or four wheels will prevail. Have a look. News Source: EVO via YouTube BMW Convertible Motorcycle Performance Videos evo

2014 BMW M6 Gran Coupe

One of the many perks of this job is, not surprisingly, the cars. It's relatively easy to snag the keys to a vehicle for a special occasion, whether that be for a road trip, tailgating or helping a friend move. And while sometimes the tailgating might happen with a Ford F-150 instead of a Range Rover and the road trip might be in a minivan rather than a Mercedes-Benz S-Class, occasionally the stars align and a special vehicle arrives for an equally special time.
That's exactly how I found myself dressed to the nines and behind the wheel of the BMW M6 Gran Coupe, a $135,375 (as-tested) rocket ship, en route to a rare multi-wedding weekend to celebrate with two pairs of my closest friends on the biggest day of their lives (a very special congratulations to Kara and Zach, and Laura and Andrew). Continuing with our nuptial theme, the M mechanicals and the 6 Series Gran Coupe body are a match made in heaven.