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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2014 BMW 2 Series configurator drifts online

Monday marked the official, live unveiling of the 2014 BMW 2 Series. Not a company to rest on its laurels, BMW has unveiled the online configurator for the replacement to the much-loved 1 Series. Potential customers can select from either the 228i or go all-out and get the M235i. We shouldn't have to explain which car we've been building all day.
As a recap, a base 228i starts at $32,100 not counting a $925 destination charge. It includes 240 horsepower, 258 pound-feet of torque and, when optioned with the six-speed manual rather than the eight-speed automatic, a perfect 50/50 weight distribution (the 8AT balances at 50.3 in front and 49.7 in back). The M235i, meanwhile, starts at $43,100 (although you can't actually buy one for that, because the configurator forces you into a $1,450 Dakota leather interior). It offers up significantly more grunt, with 320 hp and 320 lb-ft from its 3.0-liter, turbocharged straight six.
Click over to the configurator and play around.

BMW M6 GTLM already looking mean ahead of Daytona debut

BMW Motorsport is preparing to roll out the new M6 GTLM. And Americans will be the first to see it when it marks its debut during this week's IMSA test session at Daytona International Speedway. After that, two of the new competition machines will be campaigned by Rahal Letterman Lanigan Racing in the IMSA SportsCar Championship. Designed to compete at the top levels of sports car racing, the new M6 GTLM will be the successor to the Z4 GTLM and the M3 GT2 before it. And with its introduction, the quasi-works RLL outfit will have been there for all three. The team co-owned by Indy legend Bobby Rahal, talkshow host David Letterman, and industrial crane magnate Mike Lanigan, has won the IndyCar championship three times, the Indy 500 once, and has recorded dozens of race wins, poles, and podium finishes. RLL branched out into sports car racing in the American Le Mans series in 2009 and has won several titles since. The new M6 racer will have some heady competition to deal with in the IMSA's GT Le Mans class next season. Among the new machinery we can expect to see on the grid in the coming year will be the new Ford GT, Porsche 911 RSR, Corvette C7.R, and possibly the new Ferrari 488 GTE, as well. Another version of the BMW entry is being prepared for privateer teams competing in the GT Daytona class, where it will have to contend with the likes of the Audi R8 LMS, Dodge Viper GT3-R, and Lexus RC F GT3. We're looking forward to seeing what the Bavarians will have to throw at 'em when the M6 GTLM debuts at Daytona this week. In the meantime, you can scope the machine out in its primer coat while undergoing a shakedown at Sebring in the gallery above.Related Video: 2016 BMW M6 GTLM to Make US Public Debut at Nov. 17-18 IMSA Daytona Test Woodcliff Lake, N.J. – November 13, 2015... BMW Team RLL will participate in the Nov. 17-18 IMSA test at Daytona International Speedway marking the first public test of BMW's latest endurance racing challenger, the BMW M6 GTLM. As announced during last season's Petit Le Mans weekend, BMW Team RLL is expected to campaign two M6 GTLM race cars in the 2016 IMSA WeatherTech SportsCar Championship. The M6 GTLM recently completed its first US test at Sebring International Raceway in late October along with a M6 GT3 machine that will provide the foundation for BMW's worldwide customer racing program.