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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Next BMW 4 Series convertible may ditch folding hardtop

In 2007 the E93 BMW 3 Series convertible switched from a fabric roof to a folding hardtop, but reports out of Germany and BMW say that the next-generation 4 Series convertible will go back to a fabric roof. AutoBild disclosed that nugget last month, now BMW Blog says a BMW source told their sister German publication BimmerToday that it's official and "a decision has already been made." The official car of pro tennis clubs around the world, the droptop 4 Series isn't due in dealers until 2020 or 2021 so one would think there remains some leeway about the top. However, teams of designers are working on the new car right now, so it's entirely possible that a design course is fixed. From the time that the model made the switch, fabric roofs have got so good that there is barely, if any, penalty for using them. It's supposed the change is being made to save weight and free up space. The next 4 Series range is aiming for a lot more sportiness, so on top of its CLAR (cluster architecture) body, it's expected to get active steering, adjustable dampers and anti-roll bars, bigger brakes, and brake-based torque vectoring. Detail improvements like reduced-friction wheel bearings, and faster torque transfer for its all-wheel-drive system are on the long list of upgrades. So too are aluminum and carbon fiber wheels, which will likely be developments based on the carbon wheels BMW showed off last year. Driver assistance options will be legion, with remote-controlled parking, semi-autonomous driving up to 40 mph, and hands-free overtaking perhaps among them.

BMW rolls out new M4 safety car for DTM

Ever since revealing the M4 on nearly five months ago, BMW has been hard at work getting its new muscle coupe out on the track. It's made a touring-car version to compete in DTM and a safety car to set the pace at MotoGP races, and now it's combined both into a new safety car for DTM as well.
The ninth M4 on the DTM grid is based on the production version, but fitted with numerous upgrades over the course of a two-month conversion process. For starters, it's been equipped with nearly exterior component from the M Performance Parts catalog, including the quad-tipped exhaust, front splitter, rear spoiler and diffuser, blacked-out grille, special mirror caps, side sills... the works. But that's not the end of the story.
BMW M GmbH also gutted the interior, removing the rear bench and replacing it with a roll cage. It's got a pair of Recaro racing buckets with Schroth harnesses, plus special LED emergency lighting, radio communication system and, of course, special livery (albeit nowhere near as cool as the MotoGP one) to distinguish it as the official safety car when it makes its debut at the Nürburgring on August 17.