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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2014 BMW 3 Series Gran Turismo [w/video]

BMW Gets Much Closer To The GT Look And Feel It Seeks
The 2014 BMW 3 Series Gran Turismo is being launched to a pretty cynical automotive press brigade. You know it. We know it. Heck, even BMW knows it. We've just returned from driving it on the rather unforgiving and sometimes nasty roads of Sicily, and even before we got behind the wheel, many of our media colleagues were busying themselves doubting the 3 GT's very raison d'être. So, despite the always excellent Sicilian hospitality, the day's atmosphere was kind of fragile.
While the press in attendance seemed determined to nail every product expert to the wall for having been even tangentially associated with the larger 5 Series Gran Turismo, it seemed that BMW decided ahead of time to not introduce such a sensitive discussion topic. That strategy would do little to smooth things over as everyone started digging for dirt on BMW's so far clumsy Gran Turismo franchise.

BMW joins the mirrorless car club at CES

Another item the future promised us is finally arriving: cameras for rearview mirrors. It's coming on the Cadillac CT6, Audi played around with the idea in its Le Mans racers, and Tesla has plans to get in on the action. And now add BMW to that list with the i8 Mirrorless concept revealed at the 2016 Consumer Electronics Show in Las Vegas. In BMW's scheme, three cameras replace the mirrors. One big adjustment from years of automotive convention is the lack of any side glances for the driver. A display in place of the conventional rearview mirror shows a composite wide-angle image. Imminent hazards, such as a vehicle in the blind spot, are shown with yellow warning icons. Previous mirrorless designs have mounted cameras flush with the body, but the i8 Mirrorless uses wing-like side cameras. They also serve as turn signal indicators. We assume that the narrow profile is more aerodynamic than the housing for a large piece of reflective glass. Also in BMW's CES bag of tricks is the BMW i3 Extended Rearview Mirror. This uses a rear-facing, roof-mounted camera that overlays images on the conventional interior mirror. But we do have some questions – what happens when the cameras get dirty? Mirrors still work even when partially obscured by dirt. And when will these ideas see production? Stay tuned as we'll follow up with answers from BMW's booth on the CES show floor soon.