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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

BMW Motorrad celebrates 90 years with new R nineT roadster [w/video]

90 years is a heck of a long time by any standard, and as good a cause for celebration as we've ever seen. That's how long BMW has been making motorcycles for, and it's celebrating with the retro cafe racer you see here - as promised and previewed.
Dubbed the R nineT (for 90 years), the latest product from BMW Motorrad traces its roots back to the original 1923 BMW R 32. And like the original, it's powered by a boxer twin - in this case, a 1,170cc air- and oil-cooled unit delivering 110 horsepower and 88 pound-feet of torque. All that muscle is packed into a classically-styled roadster that looks ready to line up next to a Moto Guzzi Griso, Triumph Thruxton or Ducati SportClassic.
The neo-retro styling drapes a unique tubular steel spaceframe chassis that uses the engine as a stressed member. The inverted telescopic front fork is borrowed from the S 1000 RR superbike and a paralever swingarm with spring strut suspends the rear. That's where you'll find a removable rear pillion for an extra passenger and dual tailpipes mounted on the left side, swappable for a titanium Akrapovic exhaust - just one of many customization options BMW Motorrad is offering for the R nineT.

What's up with this thought-controlled BMW i3?

Autonomous driving? A car being controlled by just verbal commands? One pilot program is going way beyond that this year with a car that can theoretically be mind-controlled. UK-based insurance-services company MoneySuperMarket is promoting something called "Epic Mind Drive." The project involves a BMW i3 electric vehicle (nice and futuristic) being rigged up with an autonomous driving system. Only instead of the system watching the road, it involves a person sitting in a seat outside of the car with an electroencephalography (EEG) neuro headset connected to the vehicle. In fact, that headset records brain activity and translates it into instructions. Those instructions are converted to radio frequency that's sent to the car to instruct it to perform various speed and turning duties. Apparently, yes, the car will be mind-controlled. Somehow. If this were intended for real-world use, it would go far beyond the autonomous-driving programs that have been in the works for the past couple of years. Nissan has been real active in that area, with chief Carlos Ghosn saying earlier this year that a "hands-free" car for heavy stop-and-go traffic may be available within the next couple of years. And last year, Google unveiled its autonomous car prototype (though it wasn't nearly as cool-looking as the Bimmer i3) while Tesla Motors has been making noise in that area as well. Besides the i3, MoneySuperMarket has developed the Epic Mind Drive mobile game that uses face-tracking technology to control a car on the screen. The idea with these two whiz-bang ideas is to get drivers to realize that they should think as they drive, it seems. As for the telepathic i3, we're as interested in details as the next website, so we checked out the two videos that are supposed to hype the project. While there is some groovy jazzy-electro music involved, the details of how this works are pretty much nonexistent (16 sensors, think to turn the wheel, and that's about it), so we look forward to hearing more about the project once it's underway. You can check out the videos above and below. News Source: Daily Mail, MoneySuperMarket Green BMW mind control