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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

BMW X5 driver repeatedly fails to understand big rig braking distances

Nobody should be shocked that a big, heavy vehicle like a semi truck takes a longer distance to stop than the average passenger car; it's just basic physics. However, this BMW X5 driver seemingly has a major problem grasping the concept, and it results in some serious damage to the back of his SUV.
The whole incident is very confusing to watch. The BMW doesn't even seem to have a reason to slow down before the semi slams into the back of it at fairly high speed. But to make the situation even weirder, the crashes just keep happening again and again.
To give the BMW driver a little credit, he appears amazingly calm when surveying the damage afterward. But you have to wonder what this guy was thinking when trying a harebrained move like this. Check out the video to watch the carnage unfold.

BMW i3 finding favor with fire, police departments

Of all the models that BMW makes, you might figure that the i3 would be the least likely to be used for a police car, ambulance, or fire truck. Yet the little EV is proving a popular choice among emergency services around the world. Drawing on its extensive experience in equipping emergency vehicles, BMW offers first responders i3 EVs with the tools they need, straight from the factory. That means special livery, roof bars, strobe lights, megaphones... the works. The Bavarian automaker even developed a ConnectedRescue system based on the Connected Drive technology to enable fluid, on-the-go communications between emergency dispatchers and the vehicles on the road to help responders get to the scene with the information they need. The system is being implemented initially in Germany, but we wouldn't be surprised to see it rolled out elsewhere as the i3 gains momentum among emergency services worldwide. With all that specific equipment and zero emissions to boot, it's little wonder that the i3 has already zipped its way into emergency motor pools in locations as varied as Milan, London, and Los Angeles. There's even one being used in Warsaw, Poland, to transport cash around the city with zero emissions. We're more used to seeing Brinks armored trucks carrying our deposits between branches, but if a carbon-fiber EV is capable of doing the job, who are we to argue? Emission-free cash transport with the BMW i3.The all-electric BMW i3 also proves its value as an emergency vehicle for police forces, rescue services and fire departments. 04.11.2015 Powerful, agile, interconnected and, above all, locally emission-free: Thanks to these qualities, the all-electric BMW i3 is now also increasingly proving its worth as an emergency vehicle for police forces, rescue services and fire departments. BMW is offering the world's first premium vehicle designed from the start for solely electric mobility, featuring a range of optional extras specifically aligned to the requirements of emergency forces, thereby opening up new fields of action for electric mobility within the urban environment. Authorities Bavaria, Milan, Los Angeles and London have meanwhile added the first BMW i3s to their emergency vehicle fleets. And another special version is in use for locally emission-free cash transport in the Polish capital of Warsaw. The BMW i3 features a vehicle architecture that was specifically developed for electric and plug-in models.