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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

McLaren 650S Spider wrecked in multi-vehicle crash in LA

A multi-vehicle crash in Los Angeles left a $280,000- McLaren 650S Spider mangled and two hospitalized, reports KTLA5. The Los Angeles Police Department suspects street racing caused the incident. The crash occurred just outside of Hale Charter Academy in Woodlawn Hills on Tuesday night. According to eyewitness statements, the 650S Spider was traveling at a high rate of speed in a race against a black Dodge Charger or Challenger before colliding with an Audi (possibly an A6), leaving the Audi heavily damaged. The Dodge fled the scene before police arrived. Related Video: News Source: KTLA5Image Credit: News Top / YouTube Auto News Audi Dodge McLaren Coupe Supercars Sedan lapd mclaren 650s spider Los Angeles Police Department

Next-gen Audi A5 shows its heavily camouflaged face

The new Audi A4 is set to launch at the Frankfurt Motor Show in September, so it shouldn't come as too big of a surprise that an updated A5 is on the way, as well. Our spies just caught the coupe testing for the first time while wearing heavy camouflage from nose to tail. Despite the concealment, some details are possible to make out, especially when comparing the two-door design to the previously spied A4. Audi is further differentiating the designs, and the A5's front end is significantly changed based on these photos. The headlights appear larger and more acutely angled than the narrower units on the sedan. Also, the lower bumper gets square intakes at each corner and the shape creates an additional opening in the center for the coupe. In profile, it's easy to notice the quicker sloping roof and smaller side windows. Only the rear end of the two models seem to share many significant cues. The new A5 reportedly rides on the same MLB Evo platform as the upcoming A4 to shed around 200 pounds. The two models might not launch at the same time, though, and the coupe could join the lineup somewhat later. S5 and RS5 variants are expected to join the range further down the line, too.