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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2018 Audi A8 spied with light camo, lots of Prologue touches

It's been a big week for Audi A8 news. First tech boss Dr. Stefan Knirsch hinted at a range-topping rival to the Mercedes-Maybach S600, and just yesterday CEO Rupert Stadler confirmed that the next-gen car would be the first Audi with autonomous driving systems. Now we have our first pictures of the new large sedan, which will be based on the VW Group's MSB platform. As expected, the 2018 A8 will take cues directly from the Audi Prologue concept, a large coupe that was first shown at the 2015 LA Auto Show. This new A8 is completely devoid of cladding, giving us a great look at its production-ready shape. We can see the Q7's strong influence on the design, especially in front. The fascia is home to a wide hexagonal grille and aggressively canted headlights. The taillights will likely be a similar shape to the Q7's, but the LED pattern is dramatically different – we can almost see individual elements on this A8, whereas the Q7 is more of a light-ribbon design. Overall, this is an attractive if somewhat anonymous look. Our spies couldn't capture any shots of the cabin, but we do expect it to resemble the concept interior Audi showed earlier this year at CES, which featured an evolved version of the Virtual Cockpit system called Virtual Dashboard. Not surprisingly, it looks like there's going to be a lot of room in the back seats. While Rupert Stadler confirmed the next A8 will debut in 2017, he didn't go as far as saying which auto show to expect it at. At this point, Geneva seems like a prime candidate. Related Video:

The 2013 Rolex 24-hour race at Daytona comes down to the last hour [spoilers, w/video]

It took 24 hours to run the race, but it was the last one was stuffed with the high action as four cars were still trying to figure out how to gain victory on the track and in the pits. Along with the obligatory crashes, spins, mechanical issues and retirements had come numerous penalties, a double-digit number of full-course yellows and two hours of fog that turned early Sunday morning into a stretch of parade laps.
The final hour would make up for the morning - drivers who might have been happy just to get on the podium had a shot at victory as the end of the race approached, and that turned into a few gambles that paid off, and at least one that didn't...