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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Introducing the 2017 Audi A4 Allroad, round 3 of our long-term test

It has been all Audi, all the time for the past few months here at Autoblog. The folks at Audi offered us a unique long-term test of the whole A4 line, a chance to see what it's like to live with the car in all its iterations. We first spent time with a Glacier White Premium Plus sedan. Then we stepped up to a Prestige sedan in Moonlight Blue. Now we're driving a Premium Plus A4 Allroad wagon in Gotland Green. We're saving what we presume will be the best for last when we take delivery of an S4. What we got The A4 Allroad shares the same powerplant as the sedans: a 2.0-liter turbocharged inline-four making 252 horsepower and 273 pound-feet of torque, with a seven-speed S-tronic dual clutch automatic. The setup briskly moves the wagon from 0-60 miles per hour in under six seconds. An Allroad starts at $44,000 MSRP for basic Premium trim. This Premium Plus tester starts at $47,000. Add $575 for the metallic Gotland Green paint - a dignified color that drew back-to-back compliments from a carwash guy and a passing postal carrier, and pairs nicely with the Nougat Brown leather interior. The car is equipped with the $3,000 Premium Plus option package, which includes a sweet Bang & Olufsen 3D sound system; heated, auto-dimming, power-folding side mirrors; an alarm system; heated eight-way power front seats with driver memory; LED headlights; and parking assist . The car also carries the Technology package, in which $3,250 gets you navigation, side and rear sensors, and Audi's elegant Virtual Cockpit instrument display. Those two equipment groups include trials of Audi Connect. The Care, Prime, and Plus packages of Connect offer services such as Google Earth mapping and Google voice search, SOS and roadside-assistance calling, dynamic route guidance, and a lot more. The blind-spot monitoring system packaged with this car is particularly nice, as it employs extra-large amber lights and an audible warning. They greatly augment the rather small, teardrop-shaped side mirrors. Finally, the wagon has the $500 Cold Weather package with heated rear seats and heated, multifunction steering wheel with shift paddles. Its high-gloss burl walnut wood inlays cost $350. Throw in the $950 destination charge and you're looking at MSRP of $52,625. What we skipped We didn't go for the $1,450 Warm Weather Package, which would have provided ventilated front sport seats with four-way lumbar support. The car also came without the rear side airbags, a $350 option.

5 stars in Euro NCAP crash tests for 5 new cars available in U.S.

Seven new cars have received a full five-star rating in the latest Euro NCAP crash tests. Of these, five are available in the United States: the Audi E-Tron, Lexus UX, Toyota Corolla, RAV4 and Mazda3. The Renault Clio and the Volkswagen T-Cross also took part, also receiving five stars. The Mazda3 hatchback was the fourth car in Euro NCAP history to reach an adult occupant protection score of 98%, after the Volvo V40 and XC60 and the Alfa Romeo Giulia. No NHTSA ratings for the Mazda3 or the Audi are yet available, but the Lexus and the Toyotas have all received five-star NHTSA safety ratings as well. Those three were tested as hybrid variants by Euro NCAP. Audi's first fully electric vehicle, the E-Tron, scored 91% in Euro NCAP's adult occupant rating, with unavailable knee airbags bringing down the score. The Mazda and the Toyotas offer them for the driver only, and the Lexus has the passenger's knees covered as well. The Lexus UX managed a 96% adult occupant score, close to the Mazda, and it provided better pedestrian safety (82%) than the Audi (71%), despite neither, or none, of the test vehicles having an active hood to catch pedestrians. As for the Toyotas, the Corolla, tested in both sedan and hatchback guises, scored 95% for adult occupant safety, with the RAV4 a couple notches down at 93%. Still, the five-star rating means all these vehicles are a very safe choice in their respective classes. Michiel van Ratingen, secretary general of Euro NCAP, states how important it is that even family hatchbacks perform well and have the latest safety tech available. "It is encouraging to see that all manufacturers did well, regardless of type of powertrain or class of vehicle tested," said van Ratingen. "New cars on the market continue to offer more advanced technology as standard, systems that were not even considered an option a few years ago." More crash test videos are available on Euro NCAP's YouTube channel. Audi Lexus Mazda Toyota Car Buying Safety audi etron lexus ux