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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Watch the Le Mans Audi R8 safety car drift during red flag

With open-wheel, prototype, and GT cars so dependent on keeping their tires warm, European series enlist much higher-performance cars than the family sedans that pace the NASCAR field. That also means their drivers need to know their way around a race track. Yannick Dalmas, the driver of the 24 Hours of Le Mans' Audi R8 safety car, proved that point during heavy rains yesterday. The four-time Le Mans champ and former F1 driver had a bit of a moment during the red flag. We don't know if Dalmas was having a bit of fun or genuinely getting out of trouble on the deluged track, but cameras caught him executing an lurid drift that will probably end up in an Audi commercial in the near future. It's hard to tell what section of the track Dalmas went drifting at – it's pitch black in the video – but based on the downward, right-hand bend, we're guessing it was between Tertre Rouge and the start-finish line, maybe in the Esses. You can see the big moment in the video, which generated plenty of cheers from the red-flagged racers and their pit crews. Stick around for the end of the video for Porsche driver Mark Webber's impressed reaction. Related Video: News Source: TheGamingCouple via YouTube Motorsports Audi Coupe Racing Vehicles Performance Videos circuit de la sarthe

Translogic 169: Racing against Audi's autonomous RS7

Translogic host Jonathon Buckley heads back to the Ascari Race Resort in Spain for an encounter with a track rival unlike any other. Watch as "Bucko" challenges "Bobby," Audi's autonomous Audi RS7 racecar to see who is quicker around the course. It's a classic tale of "man versus machine" in this episode of Translogic. Follow Translogic on Twitter and Facebook. Click here to subscribe to Translogic in iTunes. Click here to learn more about our host, Jonathon Buckley. Audi Autonomous Vehicles Racing Vehicles Translogic Videos