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Alfa Romeo prioritizing vehicle quality and customer satisfaction

Stellantis honcho Carlos Tavares has proved himself adroit at the turnaround. GM had lost money on its European Opel/Vauxhall unit for two decades before Tavares took the helm at Peugeot-Citroen (PSA) and bought GM's European arm. Tavares restored Opel/Vauxhall to profit in a year. Within 18 months of PSA's "merger" with Fiat-Chrysler being official, we're no longer hearing doomsday stories from some of the perpetually troubled marques under the new umbrella. All of the Italians — Alfa Romeo, Abarth, Fiat, Lancia, Maserati — say they're doing well, Alfa Romeo back in the black and planning a range that will be more accessible and more fun to own. Having established Tavares' mastery of the basics, we've yet to find out if he knows how to transform a brand, which is what all of the Italian automakers need. At Alfa Romeo, the North American heads told Automotive News that they're still establishing the foundations of a revolution. In doing so, the brand sounds more like the kind of premium automaker it's been aspiring to be since its return in 2008.  Vincent Noirbent, VP of Brand and Product Planning for Alfa Romeo on this continent, said the automaker's working a 10-year plan to place itself as Stellantis' global premium brand below Maserati's all-out luxury. We don't know how that's going to work with Lancia in Europe, but we don't get Lancia, so that potential clash is out of our jurisdiction. Autonews phrased Noirbent's message as, "Customer satisfaction and vehicle quality are arguably 'more important' to the brand than sales as it works to build momentum in the U.S." He also said it's more important to build a "sound business" built around the strengths of the brand and that doesn't rely on incentives. A Miami dealer described comments from Alfa Romeo North America boss Larry Dominque as wanting to "make the cars right first, make the [ownership] experience better, and build the value of the brand so somebody will pay an extra $100 a month." In an interview from Pebble Beach, Dominique said a luxury service experience and experiential marketing will also be involved. This will include "concierge services, pick-up and drop-off service for test drives," and when visiting a dealer, "it's the kind of thing where not only could you come in to see beautiful cars, but also do Italian cooking lessons and wine tastings." All the work will take time.

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We record Autoblog Podcast #317 tonight, and you can drop us your questions and comments regarding the rest of the week's news via our Q&A module below. Subscribe to the Autoblog Podcast in iTunes if you haven't already done so, and if you want to take it all in live, tune in to our UStream (audio only) channel at 10:00 PM Eastern tonight.
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Check out Autoblog Electric — your connection to the EV world

DETROIT — Autoblog today announces the launch of Autoblog Electric, a hub dedicated to electric vehicle news and research.  Powered by Autoblog, Autoblog Electric delivers the latest news from the EV world, shopping tools for owners to research their next electric vehicle and videos of the latest electric models. Autoblog Electric is also home to a Charging Station Finder, which allows users to search for EV chargers in their area by inputting their zip code into a mapping tool. “Autoblog Electric is a natural extension of our coverage at Autoblog as we seek to serve an increasingly electric world,” said Autoblog Editor-in-Chief Greg Migliore. “We aim to be the resource for EV owners and enthusiasts as they research their vehicles and the charging network around them. And of course, Autoblog Electric will obsessively cover the electric auto industry with the latest news from Autoblog.” Autoblog ElectricÂ’s editorial mission is to cover all-electric vehicles, plug-in hybrids, the charging network, sustainability issues, EV industry personalities and battery technology. Looking for some Autoblog Electric Swag? Check out our online shop. Alfa Romeo is the launch sponsor of Autoblog Electric.