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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen caught testing hotter Golf R 400

We're getting closer, folks. Last we heard, Volkswagen gave its super-hot Golf R 400 the green light for production. And before that, we were told that if the car got the go-ahead, it would be offered in the United States. So here we are, with a fresh set of spy shots showing what we believe to be the R 400 out testing. Here's one dream that might just be coming true. The prototype seen here sports bigger brakes, different wheels, very low-profile tires, a front lip spoiler, and a wing around back – that last bit looks to be borrowed from the GTI Clubsport. It's not nearly as outrageous-looking as the original R 400 concept, but that's okay with us. Volkswagen's production hot hatches have always been pretty subtle. We love a good sleeper. Under the hood, expect a turbocharged powertrain tuned up to over 400 horsepower. It'll be mated to a dual-clutch transmission and 4Motion all-wheel drive – two parts of the current Golf R package that work very, very well. There's no telling exactly when we'll see the production Golf R 400, assuming it's actually, really, finally happening. All we can do now is wait. And salivate.

Tanner Foust drifts Rockstar Passat around US Cycling TT course

The USA Cycling Time Trials take place on Saturday in Chattanooga, TN. That's also where Volkswagen has its US headquarters. So in honor of the event, VW decided to have a little fun involving Tanner Foust and a 900-horsepower Rockstar Drift car. That's a 900-hp Passat, by the way. Pro cyclist Tim Johnson rides along with Foust, showing him the intricacies of the cycling TT course. But of course, with a 900-hp drift car at his disposal, Foust makes use of roundabouts and turnaround points to do what he does best. We won't spoil the rest of the short, minute-and-fifteen-second video posted above. But if you like smoky drifts from super-modified midsize sedans, this clip is for you.