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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Autoblog Podcast #366

Episode #366 of the Autoblog podcast is here, and this week, Dan Roth, Jeff Ross and George Kennedy of Boldride.com talk about the 2015 Lincoln Navigator, Volkswagen's US market woes, and the drama at the Rolex 24 hours of Daytona. We start with what's in the garage and finish up with some of your questions, and for those of you who hung with us live on our UStream channel, thanks for taking the time. Check out the new rundown below with times for topics, and you can follow along after the jump with our Q&A. Thanks for listening!
Autoblog Podcast #366:
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Volkswagen Multivan Alltrack Concept takes the luxury van life off road

Volkswagen dug into its commercial vehicle fleet for its latest Geneva Motor Show concept, blending the versatile body of the T5 MultiVan with a luxuriously appointed interior, 4Motion all-wheel drive and a thrifty diesel powertrain.
That 177-horsepower diesel engine routes its power to the AWD system through a seven-speed dual-clutch transmission. Based on that alone, we'd expect the Multivan Alltrack's behind-the-wheel experience to be somewhat familiar. That all-wheel-drive system and van body contribute to the 21-degree approach and 15-degree departure angles of this soft-roading MultiVan.
What wouldn't be familiar is its exquisite cabin. Volkswagen opted for a nautical theme for the concept's interior, featuring grey-blue leather seats from Poltrona Frau and a floor finished in real wood. The dark wood trim can also be found throughout the interior, running below the windows and on the dash.