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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2014 Volkswagen Beetle Convertible gets the R-Line treatment

Volkswagen just launched the topless Beetle Convertible at the Los Angeles Auto Show in November, but we're already seeing the next step forward in the topless Bug range with this, the R-Line. We'll admit, this treatment falls under the "all show and no go" category, but it's still a pretty potent little cutie.
The R-Line starts with a standard Beetle Turbo Convertible but adds unique 19-inch aluminum wheels on lower-profile tires, LED daytime running lamps and Xenon headlamps. Naturally, there are R-Line badges aplenty both on the interior and exterior, and we must say, the whole package looks pretty darn snazzy.
Pricing has yet to be announced, but when it goes on sale later this year, the hotter convertible will join Volkswagen's growing R-Line portfolio that now includes the CC, Beetle hatch, Tiguan and Touareg.

Volkswagen Multivan Alltrack Concept takes the luxury van life off road

Volkswagen dug into its commercial vehicle fleet for its latest Geneva Motor Show concept, blending the versatile body of the T5 MultiVan with a luxuriously appointed interior, 4Motion all-wheel drive and a thrifty diesel powertrain.
That 177-horsepower diesel engine routes its power to the AWD system through a seven-speed dual-clutch transmission. Based on that alone, we'd expect the Multivan Alltrack's behind-the-wheel experience to be somewhat familiar. That all-wheel-drive system and van body contribute to the 21-degree approach and 15-degree departure angles of this soft-roading MultiVan.
What wouldn't be familiar is its exquisite cabin. Volkswagen opted for a nautical theme for the concept's interior, featuring grey-blue leather seats from Poltrona Frau and a floor finished in real wood. The dark wood trim can also be found throughout the interior, running below the windows and on the dash.