2007 Volkswagen Passat Wolfsburg Edition on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen Cross Coupe GTE is a sleek take on brand's future CUV

Volkswagen continues its long tease leading up to an eventual US-built, seven-passenger, three-row crossover with the Cross Coupe GTE at the 2015 Detroit Auto Show. While it's still affixed with the tinsel of a concept car, there are a lot of details that will arrive on VW's eventual production crossover. The wheelbase of the GTE is said to be identical to the production model, although this five-passenger CUV is actually about a foot shorter overall, Volkswagen's chief of design, Klaus Bischoff, told Autoblog. The overall shape of the GTE's greenhouse, meanwhile, will also be very similar to the car that'll come to market, although more progressive from the C-pillar forward (that's right kids, that sexy sloping rear end isn't for production). Despite the aggressive rake, a peek in the GTE's trunk revealed room for the CUV's third row. Beyond hinting at a new addition to the company's lineup, the GTE also gives us a look at future Volkswagen design, including the use of four-element LED running lamps. Body lines will be as sharp as is feasible. Look for the production version of Volkswagen's seven-passenger SUV at the end of next year. Until then, check out the two-row concept, courtesy of our live images from the 2015 Detroit Auto Show.

Winterkorn kept diesel scandal secret, letter claims

Former Volkswagen Group CEO Martin Winterkorn allegedly kept quiet for two weeks about emissions defeat devices in the company's models. US officials eventually made the automaker's deception public on September 18th. "In the conversation on 03.09.2015 with the regulator CARB (California Air Resources Board), the defeat device was admitted," an employee told Winterkorn on September 4, according to Reuters citing Germany's Bild am Sonntag. Based on this information, Winterkorn had plenty of time to admit the problem. Evidence like this letter continues to suggest top figures knew about the emissions problem. In addition, a separate Bild am Sonntag report recently claimed that an employee emailed Winterkorn in May 2014 to tell him US regulators could discover the cheating. In the lower echelons of the company, the deception was allegedly an open secret among engineers as early as 2006, and people kept quiet even after workers tried to admit what was happening. This culture of secrecy seems to go even deeper than just the diesel emissions scandal. For example, engineers admitted that they cheated on CO2 tests to meet the company's strict standards. According to Green Car Reports, these problems also affected the US. In 2004, an Audi worker in America allegedly discovered an issue with the exhaust gas temperature sensor in some vehicles, but a German executive said not to admit the problem to US regulators. It's not clear whether any high level employees tried to fix the diesel emissions issue or if they simply kept the problem hidden. The company's internal report, which is due in the latter half of April, might address that concern. So far, the VW Group has said only a small group of people caused the scandal. However, these many allegations to the contrary make that claim difficult to believe. Related Video: