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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2019 Volkswagen Jetta GLI vs. sport compact sedans: How they compare on paper

Hot hatchbacks may be stealing the headlines, but they're not the only way to get cheap speed. There are actually a number of small sporty sedans on the market, too, in case you want that more formal roofline. The recently revealed 2019 Volkswagen Jetta GLI highlighted these vehicles, so we figured we'd take a look at the specifications and see how they compare to each other. Our contenders are the aforementioned VW, along with the 2019 Honda Civic Si, 2019 Subaru WRX and 2019 Hyundai Elantra Sport. All four start under $30,000 and offer more than 200 horsepower. And of course, they all have trunks. In our comparison, we'll look at each car's powertrain comparing horsepower and torque. We'll also look at practicalities such as interior space, fuel economy and pricing. You can see the raw numbers in the chart below, followed by additional analysis and links to reviews. If you'd like to compare any of these cars with a different group, be sure to check out our car comparison tool. Engines and drivetrains Performance, and particularly power, is likely a priority for a sporty sedan buyer, and there's a clear leader: the Subaru WRX. At 268 horsepower, it's 40 ponies ahead of the next most potent car, the 228-horsepower Jetta GLI. It also ties the GLI for torque at 258 pound-feet. Both cars also support the old adage that "there's no replacement for displacement," since each have 2.0-liter engines while the Hyundai has a 1.6-liter unit and the Honda engine only displaces 1.5 liters. The Hyundai and Honda are nearly tied for power and torque, too, at roughly 200 horsepower and 195 pound-feet of torque. Another bonus for the Subaru is its standard all-wheel-drive system, which is handy for power delivery, lateral grip and for inclement weather. While the Jetta GLI and Civic Si are front-drive only, they do feature mechanical limited-slip differentials to enhance traction under power. The Elantra Sport makes do with electronic aids and an open differential. We're pleased that all four of these cars offer manual transmissions, too. But if you do want or need an automatic transmission, the VW, Subaru and Hyundai have you covered. The VW and Hyundai rely on seven-speed dual-clutch transmissions, and the Subaru uses a CVT with eight preset ratios for manual mode shifting. The Civic Si, though, is manual only (and it's an excellent manual at that).

Car Club USA: Waterfest

Car Club USA travels back to Englishtown Raceway Park for Waterfest, a celebration of water-cooled Audi and Volkswagen cars. We catch up with a pair of VW autocross contestants racing for top prize, and a young Audi owner hoping to win best in show for the Garden State Euros car club. "It's massive," explained Garden State Euro's Ryan Topken. "You have tons of vendors, tons of events going on. There's the show. There's the drag strip. There's autocross." "It's pretty much like a frat party for Volkswagens," added fellow club member Carlin Belkowski. Will the guys from Garden State Euros head home with any hardware? Each Car Club USA episode features a different car club or event from across the US, where passionate owner communities gather to share automotive experiences and embark on incredible adventures. From Main Street cruises to off-road trails, catch all the latest car club activity on Autoblog.