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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

U.S. tariff threat hits European automakers' stocks

FRANKFURT, Germany — A U.S. warning that it may introduce tariffs on foreign auto imports hit shares in German carmakers BMW, Daimler and Volkswagen on Thursday, which together have a more than 90 percent share of North America's premium car market. Washington said on Wednesday it had launched an investigation into whether car and truck imports are a national security issue due to signs they had damaged the U.S. auto industry. That could lead to new U.S. tariffs — up to 25 percent — similar to those imposed on imported steel and aluminum in March. BMW and Daimler shares fell as much as 3.1 percent in early Thursday trading, while Volkswagen's dropped as much as 2.5 percent. "(U.S. President) Donald Trump is obviously not thinking about how to prevent a trade war. Import duties on cars would be a nightmare for the German auto industry and would lead to a massive sales impact," said Thomas Altmann at Frankfurt-based asset manager QC Partners. BMW on Thursday condemned the move to consider tariffs. "The BMW Group is committed to free trade worldwide. Barrier-free access to markets is therefore a key factor not only for our business model, but also for growth welfare and employment throughout the global economy," it said. Daimler, which makes Mercedes-Benz cars, and Volkswagen, which makes upmarket Audis and Porsches, were not immediately available for comment. German carmakers produced 804,000 cars at local factories in the United States and exported 657,000 German-made cars into North America last year, according to German auto industry association VDA. China took pains on Thursday to welcome German firms and investments, with Premier Li Keqiang talking up relations after a meeting with German Chancellor Angela Merkel. BMW and Mercedes have expanded production capacity in the United States, but BMW, Audi, Volkswagen and Daimler have also invested billions to build new factories in Mexico in the hope of selling locally produced cars into the United States. German carmakers hiked vehicle production in Mexico by 46 percent to 620,000 cars last year, while production levels inside the United States fell by 6 percent to 804,000 cars because of a shift to Mexico, according to the VDA. BMW has its biggest factory worldwide in Spartanburg, South Carolina, and is the largest vehicle exporter among all the carmakers in the United States measured by value of goods exported. More than 70 percent of BMW's U.S.-made cars are exported.

A fix is finally coming for some diesel Volkswagens in America

According to Automotive News, the EPA has approved a fix for select Volkswagen and Audi 2.0-liter diesel vehicles. The fix applies to 2015 VW Beetles, Golfs, Golf SportWagens, Jettas, Passats, and Audi A3s. Unfortunately for a majority of people saddled with cheating VWs, Automotive News reports that only about 70,000 vehicles will get this fix. The remainder of the 475,000 affected cars don't have an approved fix yet. The fix first involves a software update. Later, a particulate filter and additional catalysts will be installed with a further software update. According to Automotive News, the hardware portion will be available next year. Despite the small number of vehicles approved, this may give VW owners some hope that they'll be able to make their cars emissions compliant. Volkswagen also recently got approval for a fix of nine million cars in Europe, and the company may be close to a fix for diesel V6 models. However, for owners of 2.0-liter models uninterested in waiting for a fix, they can still participate in the buyback. Volkswagen would prefer that repurchased cars aren't stripped of parts beforehand, though. Related Video: Featured Gallery 2015 Volkswagen Jetta TDI: Review View 42 Photos News Source: Automotive NewsImage Credit: Seyth Miersma Green Audi Volkswagen Emissions Diesel Vehicles vw diesel scandal