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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners
Mon, 14 Apr 2014Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.
Volkswagen Group names Paefgen head of classics program
Tue, 04 Oct 2011You may remember the name Franz-Josef Paefgen. Until recently, the German engineer and executive was head of both Bentley and Bugatti. Before that he was chief executive of Audi, after working for several years at Ford. He technically "retired" earlier this year, but like the cars he helped create, an executive like Paefgen could never really retire. So it should come as little surprise that the Volkswagen Group has named Dr. Paefgen head of its Classic program.
In his new capacity, Paefgen will oversee the historic automobile activities of the entire VW Group, including those of Volkswagen, Seat, Skoda, Audi, Lamborghini, and of course Bentley and Bugatti. It strikes us as a suitable semi-retirement for the man responsible in no small part for the Bugatti Veyron and Bentley Mulsanne, to name just two, and who was decorated in 2006 by the ACO as the "Spirit of Le Mans" for his contribution to endurance racing. Read the official announcement after the break.
Volkswagen Golf Variant Concept R-Line puts the sport in SportWagen
Wed, 06 Mar 2013With the introduction of the newest Volkswagen Golf Variant, we get an early look at what will most likely be the next-generation Jetta SportWagen here in the US. To further wet our appetities, VW is now teasing something a little sportier with the Concept R-Line. Looking the part of a GTI wagon (or a stretched Golf R), the Golf Variant Concept R-Line has a production-ready appearance that has us hoping we'll see this sporty wagon sooner rather than later.
The R-Line starts off with a new fascia that isn't quite as aggressive as the recently introduced GTI, but it gives the new styling some extra punch. Below the fascia is a lower splitter that visually carries back into the rocker panel extensions, and the rear of the car gets some bright exhaust tips and a rear diffuser. The Lapis Blue Metallic paint job probably does enough on its own to add a sporty flair to the Golf wagon, and it's all finished off with 18-inch split-spoke wheels. Inside, the Concept R-Line shows off sport seats wrapped in carbon leather featuring blue nappa inserts in the middle.
Rightfully so, VW brought the Concept R-Line to Geneva with its TDI and 4Motion all-wheel-drive system. A sporty, all-wheel-drive diesel wagon? Yes, please. Scroll down for the full press blast with all the details.