1977 Volkswagen Beetle on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

German prosecutors raid VW, Audi offices

As Volkswagen continues to try to put its diesel emissions scandal behind it, the company has had mixed success. It has agreed to pay penalties and fix or buy back affected vehicles in the US, and has made a strong push to evolve into a greener, mobility-focused company. The scandal just won't die, though, and has, in fact, just escalated. Prosecutors have searched Volkswagen's Wolfsburg, Germany, headquarters, as well as Audi offices in Ingolstadt and Neckarsulm and even the homes of some Audi executives, Reuters reports. The raids, which coincided with Audi's annual earnings press conference, are related to 80,000 diesel vehicles with possible emissions cheat devices sold in the US between 2009 and 2015. European vehicles aren't part of this particular investigation. "With these search orders, we aim to clarify in particular who was involved in deploying the technology concerned and in the provision of false information to third parties," the Munich prosecutor's office says. Audi CEO Rupert Stadler, who says his residence had not been one of those searched, says he is supporting the ongoing investigation, admitting that the company has a long way to go to recover from the scandal. The Dieselgate scandal, as it has come to be known, broke in September 2015. Related Video:

Audi prepping a flex-fuel A3 for Latin America

Volkswagen's Audi division hasn't fared well from its parent company's diesel-emissions scandal, especially in the US and Europe. In South America, though, Audi is set to unveil its first vehicle of the flex-fuel variety, according to Nseavoice. Perhaps the German automaker can earn some good karma down in the Southern Hemisphere. The model is the 2016 Audi A3, which is made in Audi's Brazil factory. The engine is a 1.4-liter variety, and it will be able to run on either conventional gasoline or ethanol, or a blend of both. The decision makes sense because ethanol is plentiful in Brazil since the government has long pushed for it and there's plenty of sugar-cane feedstock to produce the stuff. Audi can use all of the positive news it can get, especially in the wake of VW's diesel-emissions scandal. As many as 11 million VW and Audi diesels may have been fitted with software that cheats emissions-testing systems. One result from the scandal's proverbial shrapnel is that the Audi A3 TDI diesel was stripped of its 2010 Green Car of the Year Award by Green Car Journal. The decision marks the first time in the award's history that a winner was stripped of the honor. VW has a long history offering flex-fuel vehicles in Brazil. In 2003, the German automaker was the first to debut a flex-fuel engine, and within two years, VW's Brazil factories were making 300,000 flex-fuel vehicles annually. Other companies have since jumped into Brazil's flex-fuel fray, including Nissan and Honda.