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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Toyota JPN Taxi Concept is a Japanese riff on an English classic

As far as beasts of burden go, New York City's new - and much maligned - Nissan NV200 "Taxi of Tomorrow" isn't a bad one. It's space efficient, reasonably economical, and its simple construction should mean it's pretty robust over the long haul, too. But it lacks panache and a sense of occasion - let alone a sense of humor - three things this this Toyota JPN Taxi Concept we found at the Tokyo Motor Show has in spades.
Unfortunately, that's about all the information we have on this cheeky London-taxi-inspired showcar. Toyota hasn't provided much in the way of details, other than to proclaim that the five-seat JPN was "created with Japanese hospitality in mind" and it "aims to enliven city streets." Japan's livery landscape has long been occupied by traditional three-box sedans - models like the Toyota Crown and Nissan Cedric. The JPN Taxi at just over 171 inches would appear to offer both a tighter footprint and added whimsy, both of which are in the automaker's favor; we hear it hopes this concept will one day become the country's own version of America's yellow Crown Vic cab.
Toyota isn't providing powertrain specifications, but we like the airy feeling of the interior (Japanese cabs typically don't have cumbersome partitions between cabbie and passengers), the minimalist driver area with three screens, and the widescreen overhead video system for passengers that bookends the panoramic moonroof. Check it out in our gallery of live shots and let us know what you think in Comments.

Toyota launches new Noah, Voxy minivans in Japan [w/videos]

We know the feeling: you've got what seems like your whole bloodline to transport, and maybe not quite two of every living kind, but a household pet or two. So you're going to need something big to fit them all. Something like a Toyota Sienna ought to do the trick. But if you live on an Asian island that, we're sorry to say, has been known to flood in what can only be referred to as an Act of God but whose vehicles fall short of such biblical proportions, at least you can get one with a suitably biblical name. (And an awesome one at that, if this writer may say so.)
That would be Noah, the name Toyota gives to its JDM minivan. It's also known as the Voxy, and Toyota has just revealed new versions of both. Previewed in concept form at the recent Tokyo Motor Show, the production Noah and Voxy have been completely redesigned. The boxy form allows for as many as eight seats and a low, flat-folding cargo floor to accommodate your whole clan and all the stuff you could buy from Uniqlo and Muji with the roomiest interior in its class.
Toyota is offering both with a variety of gasoline and hybrid powertrain configurations driving the front wheels or all four through a continuously variable transmission in a range of trim levels starting from 2.18 million yen (equivalent to $20,952 at today's rates) to 3.4 million yen ($32,694). The Voxy is sold through Toyota's network of Netz dealerships across Japan, and the Noah through its parallel Corolla dealers. Along with the pair of video clips and the high-res image galleries top and bottom, there are plenty of details in the press release below, where you can read more about the flexible seating arrangements and all the latest tech. Just don't expect to be reading dimensions measured in cubits and construction from gopher wood.