2023 Subaru Wrx Premium on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2019 Subaru Forester: Refined by evolution

Here it is, the all-new 2019 Subaru Forester, a lot like it was before, and a lot different. Spy shots clued us in to evolutionary exterior on this fifth generation, which Subaru dubs "a more rugged style." Taking cues from the Ascent, instead of bodysides decorated with a couple of character lines, Subaru designers stressed the sculpture of the entire span. In front, A larger, black gloss-finish grille cuts deeper into the bumper from the top. The headlight housings carry over in shape, but now hold LED lamps standard on all trims. Along the sides, punched-out wheel arches frame an angled shoulder that cuts into the C-pillar and wraps around the side glass. Design tweaks and the move to Subaru's Global Platform bring a 1.2-inch longer wheelbase and 1.4 more inches of rear legroom. Occupants up front sit in new, more comfortable seats and enjoy more space in the center tunnel thanks to an electronic parking brake. In back, wider rear door openings and a steeper C-pillar allow easier ingress. The tailgate opening increases by 5.3 inches in width, onto a squarer cargo area with a flatter floor and a standard cargo tray. An interior LED illuminates the load bay when the tailgate's open, an exterior floodlight shines outside the rear of the crossover. Lower the rear seats and access 76.1 cubic feet of loading room, 1.9 cu. ft. more than before. The carmaker says you can put golf bags in the car sideways without needing to tilt them, an arcane, yet commendable, achievement. A trim shakeup adds a new variant, the lineup being Base, Premium, Limited, Touring, and a new Sport model. Base and Premium ride on 17-inch wheels, the others get 18-inchers. All Foresters are powered by an "enhanced" version of the present 2.5-liter boxer four-cylinder with direct injection, higher compression, and active exhaust valve control. The engine now makes 182 horsepower, a 12-hp improvement, and 176 pound-feet of torque, a 2-lb-ft improvement. For you Forester experts, that means yes, the 250-hp, 2.0-liter turbocharged engine vacates the premises. Every trim gets a Lineartronic CVT and stop/start. Touring and Sport models get a manual mode and paddle shifters, mimicking a seven-speed gearbox. The Subaru Intelligent Drive (SI-DRIVE) offers Intelligent and Sport drive modes (Sport Sharp on the Sport trim); Intelligent prioritizes fuel economy, Sport maximizes thrills. Fuel economy reaches as high as 33 miles per gallon on the highway, depending on trim.

2019 Subaru WRX starts at $28,080, STI finally gets a bump in power

The Subaru WRX and STI were refreshed for 2018 with updated styling and some new options. America also got the limited-edition WRX STI Type RA, a tribute to the car that made a Nurburgring lap record attempt. Not much has changed for 2019, though we get a new special edition and a new and much needed infotainment system. Also, the STI finally gets a boost in power! The tried and true EJ now cranks out 310 horses. Rejoice? Pricing has gone up a bit for 2019, though it's still competitive with the rest of the segment. A base manual-equipped WRX now starts at $28,080, up $225 over the 2018 model. For comparison, a new 2018 Volkswagen GTI starts at $27,265. Stepping up to a WRX Premium will set you back $30,380 or $32,280 if you want a WRX with a CVT. A WRX Limited starts at $32,680 or $34,580 with the CVT. Premium and Limited models with the CVT get standard Subaru EyeSight, though that doesn't actually include a whole lot. The only features are auto vehicle hold, an electronic parking brake and an EyeSight status indicator. There is a new WRX Premium Series.Gray model. The special edition is limited to just 750 units and starts at $32,585. It comes standard with the Performance Package, Ultrasuede-trimmed Recaro seats, a power driver's seat, Jurid front brake pads, a moonroof delete, LED headlights, LED fog lights and keyless entry with push-button start. The updated WRX STI starts at $37,480 and is only available with a manual transmission. Updates include a retuned ECU, stronger pistons and a shorter third gear ratio, helping improve acceleration. Torque vectoring and a controllable center differential are still standard. The WRX STI Limited will run you $42,280 and offers a low-profile spoiler option for those that don't want the iconic rear wing. There's also a WRX STI Series.Gray model. For $39,965, you get a base STI with Recaro seats, a power driver's seat and keyless entry with push-button start. Individual options include the $2,050 Performance Package (red Brembo calipers, Recaro seats and a moonroof delete) and the $2,100 navigation system with blind-spot monitoring and cross-traffic alert. Related Video: News Source: Subaru Subaru Performance Sedan subaru sti