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2020 Subaru Outback Suspension Deep Dive | More than meets the eye

The 2020 Subaru Outback is a completely redesigned car. It has a lot to offer in terms of new convenience features, and the driving experience is much improved. A good deal of that comes from chassis improvements, and indeed a lot of work went into making the body shell and suspension subframes more rigid so the suspension attachment points could be more robust and stable. Don’t let all of that rigidity talk make you think the ride itself is stiff. It isnÂ’t. Any suspension tuning engineer will tell you that a stable platform is necessary even if a smooth ride is the goal. Rigid attachment points make it easier to control ride motions and road imperfections within those components designed for that very job – the springs, dampers and suspension bushings. So letÂ’s take a look at what Subaru has done under the new Outback. What weÂ’re about to see doesnÂ’t just apply to the Outback wagon, but to the closely-related and also-redesigned 2020 Legacy sedan as well.   ItÂ’s no surprise that a vehicle like the Subaru Outback uses strut front suspension, but from here, a couple of details do look curious.   Like any strut suspension, the steering axis (yellow line) is defined by the pivot bushing at the top of the strut and the center of the lower ball joint. The entire affair will pivot about this line when the wheels are turned. The lower control arm (red) of the newly redesigned 2020 Outback is now a lightweight aluminum piece instead of the steel hunk that was used last year. As before, thereÂ’s a “direct-acting” stabilizer bar link (green) that attaches to the strut housing, an arrangement that maximizes the efficiency of the stabilizer bar because the motion ratio is 1-to-1 motion with respect to wheel movement. As for the stabilizer bar itself, itÂ’s now hollow to save a bit of weight.   This spacer (yellow) raises the body relative to the suspension. The Outback has one, but the lower-riding Legacy sedan does not. The spacer pushes the arm down (or the body up - take your pick), so that means the OutbackÂ’s reinforcing bracket (green) will also differ from that of the Legacy. While weÂ’re here, look at the round rubber bushing just below the spacer. That void space and square nub you see pointing directly at you will make sense in a short while.   Subaru couldnÂ’t simply put a spacer on the OutbackÂ’s rear lower control arm pivot and call it good. They had to do something of similar magnitude at the front.

Factory Five's Subaru WRX-based 818 kit now on sale [w/video]

The Subaru WRX has always needed a dash more style, and the do-it-yourself carmakers at Factory Five are looking to accomplish a lot more than that with their new mid-engine, rear-wheel drive 818. The sports car started with a contest in 2011 to create the shape for the company's next vehicle, while sticking within certain limits. A designer named Nouphone Bansasi had his entry chosen, and first cars were completed last year.
The 818 is named after its target weight of 818 kilograms (1,803 pounds), and it's offered in two forms. The S starts at $9,990 and is meant for street use, with two seats and a basic interior. The R model for $10,990 is more track-focused and features a tiny windshield and full roll cage. The company claims that complete cars can be built for around $15,000, after factoring in the donor Subaru. Performance is very brisk, with acceleration to 60 miles per hour in under four seconds, according to Motor Authority.
The kits are meant to be something that even a relative novice could put together. All the builder needs to provide is a 2002-2007 Impreza or WRX. The car donates its turbocharged boxer four-cylinder engine, transmission, axles, brakes, steering and other major components. Factory Five supplies the spaceframe, body, suspension, lights, windshield and some interior trim. It doesn't even need paint, thanks to its gel-coated fiberglass body panels. The company also offers a laundry list of options, including carbon fiber aero components, upgraded suspension parts, improved brakes and more. Kits can be ordered in either left- or right-hand drive.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.