on 2040-cars

Auto blog

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Listen, the Type R and the WRX STI don't look alike. Here's why.

So following the reveal of the new Honda Civic Type R, we've seen quite a few commenters issuing all kinds of accusations about the Type R looking like a WRX STI. And you know what? They're right. Both cars have four wheels, four-passenger doors, big wings, and scoops. In all seriousness, aside from a passing similarity because they're both flashy sport compacts, they really don't look alike. Let's start with the front and the profile. These areas are technically the most similar, since both cars feature high beltlines and have lower fascias defined by large inlets and a deep chin spoiler. And admittedly, the little kick-ups on the lower rear portion of the side windows are reminiscent of each other. But that's where the similarities end. Up front, the grille is by far the clearest indicator that the Honda is most certainly a Honda. The wide "blade" shape that spans the nose from light-to-light is unmistakably from the company that gave us VTEC. After all, just about every Honda today uses some form of that grille. The Subaru, on the other hand, has a traditional grille that is distinctly separated from the lights. It's not a bad thing, Subarus have had rather anonymous designs in the past, and we've still liked them. It's a Subaru thing. Moving to the scoops, we find more differences. For once, the Type R is more restrained, with a small, low-profile inlet far back on the hood. It will not be mistaken for the massive one on the STI, which looks like it could suck up low-flying fowl. View 58 Photos Along the side, the distinctions continue to pile up. The key here is in the fenders. While the STI has proud, pumped-up fenders compared with its distant Impreza cousin, they aren't nearly as pronounced as those on the Type R. The Honda's flares clearly show that they protrude from the standard hatchback's sheetmetal and closely follow the curve of the wheelarches. The STI's fenders proceed along the body's lines more closely and blend in more. Finally, we come to the rear, where no one should ever get these two vehicles confused. Yes, they both have enormous rear wings and diffusers, but that's it. For starters, one car is a hatchback, and the other is a traditional sedan. Not only that, but the Type R's hatch has a distinctive split rear window. I mean, based on the criteria people have used to compare the Type R with the STI, they should've actually been comparing the Honda to a Prius.

2020 Subaru Outback Review & Buying Guide | All hail the mighty wagon!

It may not look it, but the 2020 Subaru Outback is a completely redesigned model. Eager to keep its snowball of success rolling, Subaru chose to evolve and refine its popular, genre-bending utility vehicle rather than re-inventing the wheel. The key improvements can be found inside, where swaths of padded simulated leather are pretty much everything, creating an overall environment that's more pleasant for your eyes and fingers. Even the armrests are pleasantly squishier than before. Ultimately, though, the cabin's show-stopper is the massive vertically oriented touchscreen found on most trim levels. Mechanically, the 2020 Outback sees the welcome return of a turbocharged engine upgrade – good news for those living at higher elevations – but the overall driving experience remains familiarly comfortable yet drably uninvolving. The near-constant beeping and flashing of the car's over-eager standard safety nannies will at least keep you awake. The Outback's overall packaging also remains on par, boasting a more spacious and comfortable back seat than compact SUVs can manage along with a cargo area that's basically an unending void for your stuff. And if that's not enough, it has the most useful roof rails in the industry. Basically, if you need your utility vehicle for actual utility, the Outback remains a superior choice. The changes for 2020 just make it a more pleasant place for repeat customers and a more appealing alternative for those otherwise considering SUVs. What's new for 2020? The Outback was completely redesigned for 2020. What's the Outback's interior and in-car technology like? It's all about the screen. Nearly every 2020 Outback comes with a vertically oriented 11.6-inch touchscreen (and even that lone exception comes with a pair of 7-inch units, pictured above right). Its functionality isn't flawless, as the audio controls when using Apple CarPlay are compromised, and the colorful cartoonish graphics have an aftermarket look to them. Still, it's generally easy to use, read and reach. Feature content is excellent as well (see pricing and features section below). Unfortunately, typical for Subaru, stereo sound quality is poor in the standard four- and six-speaker systems. In terms of design, we can't say the new Outback is especially attractive, but at least an influx of better materials elevates the overall ambiance.