2014 Subaru Legacy 2.5i Limited on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

VW Q3 Financial Woes, 2015 Tokyo Motor Show | Autoblog Minute

Consumer Reports pulls its Tesla recommendation, the U.S. Copyright Office offers a ruling affecting car owners, VW gets hit hard with third quarter losses, and lots of exciting news from Tokyo. Autoblog's Senior editor Greg Migliore reports on this Autoblog Minute Weekly Recap. Tokyo Motor Show Mazda Subaru Suzuki Tesla Toyota Concept Cars Autoblog Minute Videos Original Video Tokyo 2015

Some 2019 Subaru Outbacks and Legacys recalled, owners could get new cars

Update: Subaru provided us with some updated details pertaining to this recall. Here's what the company had to say: "The cars in question can be and will be repaired; they will not be junked or scrapped. We are offering a replacement vehicle as to not inconvenience the owners. We expect the number of affected cars actually in owners hands to be between 12-20. We are checking the entire population, but the defect rate is low and we estimate just 200 cars are affected." Subaru is recalling a total of 2,107 brand-new vehicles due to faulty welds located on the duct below the cowl panel that could compromise the vehicle’s body strength, increasing the risk of injury in a crash. The 2019 Outback and 2019 Legacy are the two models involved with the recall. However, there are only 142 Legacys impacted, whereas 1,965 Outbacks are being called back. Subaru says customers will have a few options if they have one of the affected vehicles. YouÂ’ll be able to exchange the vehicle, let Subaru buy it back, or return the car for some intensive repairs. Perhaps this recall reminds you of the situation the Ascent was in last year. The large Subaru SUV was recalled due to it missing a series of spot welds on the B-pillar, weakening the structure. Subaru said it planned to destroy all 293 Ascents that were thought to be affected at the time. These new faulty welds are described differently than the ones we saw previously. HereÂ’s SubaruÂ’s explanation for what went wrong: “During the manufacturing process at the supplierÂ’s factory, the spot-welder tip is cleaned and re-shaped by a dresser (grinding machine). During production of potentially affected parts, the grinding machine may have been blocked by excess metal chips/powder, thus reducing the effectiveness of the welder.” Subaru reportedly told Consumer Reports that most of the vehicles being recalled havenÂ’t even reached the dealerships yet, with fewer than 20 of the vehicles in customer hands. That makes sense, as Subaru says the affected vehicles were built between May 31 and June 6, 2019. Subaru said a bodyshop employee initially noticed the defect on June 6, which prompted an internal investigation, leading to the recall. We asked Subaru if it could provide any more detail about the recall beyond what the official documents show — the latest information can be found at the top of the post. If you have a 2019 Outback or Legacy affected by this issue, expect to receive a letter in the mail soon.