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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Subaru confirms 3-row crossover for Indiana plant for 2018

There's a new vehicle coming to Subaru's Lafayette, IN, factory, as the all-wheel-drive specialist confirmed the site will build a new three-row crossover. The vehicle, which will actually be larger than the long-departed, three-row Tribeca, will begin construction in 2018. This announcement from Subaru follows a report from Automotive News last week that the company would introduce a US-specific seven-passenger CUV. That same report pointed to the Indiana factory as the source of the new model. It's unclear if this new model will revive the Tribeca name. All the company would say is that it "will likely carry a name synonymous with outdoor adventure, consistent with the company's other successful crossovers." "We are delighted to be bringing even more Subaru manufacturing to the US," Subaru of Indiana Automotive executive vice president Tom Easterday said in a statement. "The new model will also result in increased investment at SIA and at several of our suppliers across the country." Alongside the unnamed new CUV, Subaru's Lafayette, IN, factory already builds the Legacy and Outback. By the time the full-sizer arrives, the factory will also be responsible for the redesigned Impreza. Read on for the official announcement from Subaru. November 9, 2015 SUBARU CONFIRMS NEW 3-ROW CROSSOVER TO BE MADE IN U.S. AT INDIANA PRODUCTION PLANT Subaru of Indiana Automotive will receive 3-row in 2018 as its fourth model Cherry Hill, N.J. - Subaru has confirmed that a new 3-row crossover model, effectively replacing the retired Tribeca, will be produced at its SIA plant in Lafayette, Indiana. The all-new crossover is expected to be built beginning in 2018 and will be a larger vehicle than the Tribeca, with full third-row capability. The new vehicle has not yet been named, but will likely carry a name synonymous with outdoor adventure, consistent with the company's other successful crossovers; Outback, Forester and Crosstrek. When production of the new model begins, Subaru will have four models produced in the U.S.: Legacy, Outback, a new Impreza compact sedan and 5-door model beginning production in late 2016, and this new crossover. Subaru production in Indiana is projected to be approximately 228,000 units in 2015, and annual capacity is scheduled to grow to 394,000 with the introduction of the Impreza model. Subaru is currently enjoying its seventh consecutive year of sales records and expects to close 2015 with over 550,000 sales, with sales tripling since 2007.

There's a 2017 Subaru Impreza hatchback, too

The heart of the new Impreza is the new Subaru Global Platform. It's a unique item, partially because it sees Subaru using terms we don't always associate with affordable C-segment hatchbacks and sedans. Agility – a phrase more often reserved for performance vehicles – is a big part of the new platform. The basic suspension layout hasn't changed dramatically, with struts in front and a double-wishbone setup in back, but Subaru is claiming a 50-percent reduction in body roll. The new platform, meanwhile, promises a 70-percent increase in body rigidity compared to the current car. In short, this should be a much more tossable Impreza. And a turn, a more tossable WRX. We likey. It will also be a more powerful car, too, although only just. The new 2.0-liter flat-four engine has been blessed with direct injection, boosting power up from 148 to 152 ponies. Like we said, only just. Subaru was cagey on transmissions, simply saying that "highline trims" would get a Lineartronic CVT with a seven-speed manual mode. View 11 Photos Like the current Impreza, the updated model will be offered in base, Premium, Sport, and Limited trims. We're taking particular note of the Sport, which gets 18-inch wheels, a unique suspension tune, and active torque vectoring. It should make for an entertaining package, although customers aching for something more comfortable should look to the nicely equipped Limited. The top-end trim adds a power driver's seat, eight-inch touchscreen, push-button start, a Harmon/Kardon stereo, leather upholstery, and 17-inch wheels. Subaru's awesome EyeSight safety system will also be offered, too. The 2017 Impreza goes on sale later this year, following this week's New York Auto Show debut. 2017 Subaru Impreza reveal. autoblog.com/new-york-auto-show Posted by Autoblog on Tuesday, March 22, 2016 Show full PR text SUBARU INTRODUCES ALL-NEW, U.S.-BUILT 2017 IMPREZA®; NEW GLOBAL PLATFORM DELIVERS MAJOR GAINS IN HANDLING PERFORMANCE, CRASH SAFETY AND RIDE COMFORT Sedan and 5-Door Styles New Subaru Global Platform Significantly Enhances Safety, Ride Comfort and Agility Award-Winning EyeSight®, Plus New Driver Assist Technologies SUBARU STARLINK® Safety and Security Features and Apps New Subaru Design Language Debuts 2.0-liter Boxer Engine with Direct Injection and Higher Performance First Impreza to be Built in U.S.