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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

Subaru limited-edition WRX STI Type RA and BRZ tS pricing revealed

Back in June, Subaru announced that it was going to produce a limited edition of 500 higher-performance WRX STIs and BRZs. Now we know what they'll cost. Let's take the WRX STI Type RA first. That's going to set you back $49,855, including destination and delivery. (As a frame of reference, a plain old STI lists for $36,995.) The BRZ tS, on the other hand, will cost $34,355. (A base BRZ sells for $26,315.) So the premiums for the limited-edition cars are $12,860 and $8,040, respectively. What you get for the WRX STI Type RA's higher price, aside from more letters, is a roster of handling and enhancements and weight reduction measures (how much less, Subaru didn't say): Carbon fiber wing. Carbon fiber roof panel. Spare tire delete. Lightweight 19-inch alloy wheels. Revised third-gear ratio and shorter throw on the six-speed manual. Upgraded suspension with special Bilstein dampers. Modified vehicle dynamics control (VDC). All WRX STIs for 2018 get upgraded brakes, and the Type RA shares in that, getting stronger Brembo monoblock six-piston calipers in front. Two-piston calipers are in the rear, and it gets larger, cross-drilled rotors at all four corners. Brake pads have more surface area. The one difference in the Type RA: The calipers are painted an "exclusive" silver finish. All STIs also get a new all-electronically controlled limited-slip center differential AWD system. Horsepower gets a nudge to 310, from the regular STI's 305. Doesn't look like much on paper, but Subaru says the car will get a new cold-air intake, high-flow exhaust, retuned ECU and stronger pistons. Inside, it gets special Recaro seats, an Ultrasuede steering wheel, and each car will be individually numbered, with a plaque in the cabin. Finally, the Type RA gets "Cherry Blossom Red" accenting, RA badging, a front underspoiler and paint choices of blue, black and white. In case you're wondering about the naming/numbering, the "RA" in WRX STI Type RA stands for "record attempt." In July, a WRX STI Type RA NBR Special — a specially built 600-horsepower racecar that is a far cry from the car going on sale — finished a lap of the Nurburgring in a blazing 6:57.5. That's just half a second behind the Porsche 918 Spyder hypercar. The BRZ tS, meanwhile, gets: STI-tuned front and rear Sachs dampers and coil springs, and other steps to stiffen the suspension. Lightweight 18-inch wheels with Michelin Pilot Sports. Four-piston Brembos up front, twofers in the back.

Subaru Levorg: Forbidden fruit

For Subaristas, the Levorg needs no introduction. Fans of the marque have been begging Subaru of America (SOA) to bring it over here from the moment it was first introduced. First introduced in Japan a year or so ago, and now making its way across the globe, it is one delicious wagon that SOA refuses to let Americans taste. Why? Wagons don't sell in America, so they say (some Euro-brands might disagree with that). Plus they seem to think they have the wagon market pretty well covered with the Outback, Forester, and to a lesser degree, the Crosstrek. First a bit of history Unlike here in America, at least in recent years, a Legacy wagon continued to exist in other markets. At some point Subaru decided to also delete it from their global portfolio, and to replace it with the smaller, sportier and well-equipped Levorg. The thinking was that the Levorg would be more distinct from the Outback than a Legacy wagon, and would be less likely to step on the Outback's toes in terms of searching for customers; makes sense. Another point needs to be made: Subaru is selling at record levels. They just can't make them fast enough as they are constrained by lack of production capacity. That will improve soon as the next-gen Impreza will be built in their Indiana plant this fall once the Toyota Camry production moves out. So, at the moment, they don't need the Levorg to improve sales. Down the road that may be a different situation, but for now adding another model line would be tough and of little benefit. Why America needs the Levorg When Subaru introduced the current generation WRX they deleted the hatchback — which accounted for 50 percent of WRX sales. Needless to say WRX 5-door owners were outraged — and continue to be so. The Levorg wagon could be the perfect answer for these folks, as shares many parts with the WRX. In Japan it's available with a new 1.6L direct-injection turbo as well as the same 2.0L direct-injection turbo found in the WRX. Other markets, to date, only get the 1.6L engine. All Levorgs have CVTs, with the 2.0 versions getting the high-torque CVT found in the WRX CVT. The chassis setup, while a tad softer, is very close to that of the WRX. So it is definitely a car that's cut out for canyon-carving. It's also more upscale than the WRX, with an interior more akin to luxurious trim levels of the Legacy and Outback. In its defense Subaru has claimed that the budget did not allow for developing both the Levorg and a 5-door WRX.