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Subaru, like Nissan, admits improper checks on Japan cars, expects recalls

TOKYO — Subaru on Friday said it had failed to follow proper inspection procedures for vehicles for the domestic market, an issue likely to result in a product recall and adding to a list of compliance problems at Japanese companies. The automaker said for more than 30 years, final inspections of new vehicles at its main Gunma complex north of Tokyo were sometimes conducted by inspectors who were not listed as certified technicians, violating transport ministry requirements. The automaker said it was therefore considering recalling about 255,000 vehicles including its Legacy, Forester and Impreza models produced at the complex and sold at home, at a cost of around 5 billion yen ($43.86 million). Chief Executive Officer Yasuyuki Yoshinaga at a news conference said inspectors in training for certification to sign off final checks had been approving the checks under the names of their trainers, a process the automaker followed for over 30 years without realizing it did not meet ministry requirements. "The final inspection process is very important and we acknowledge that we did not meet requirements," Yoshinaga said. "It's always been my goal to make this company good. This issue shows that we're not there yet." Subaru said it would report details of an internal investigation to the ministry on Monday, and that it needed to better communicate requirements to workers. "It's always been my goal to make this company good. This issue shows that we're not there yet." The revelation followed a similar oversight at Nissan, while Kobe Steel has been grappling with a data fabrication scandal, tarnishing Japan's reputation for quality control. Yoshinaga said the issue was discovered during an internal inspection ordered by the ministry after Nissan late last month revealed similar violations on inspections governing vehicles sold in Japan at its domestic factories. The ministry requires certified technicians to sign off on paperwork for final inspections for vehicles produced in Japan for the domestic market. The extra step does not affect product quality and is not needed for vehicles exported overseas. Toyota, Honda and other Japanese automakers on Friday said they have reported to the ministry that they found no issues with their respective inspections. Subaru shares closed down 2.6 percent on Friday after falling more than 3 percent following media reports of the improper inspections. The broader market rose 1.2 percent.

2019 Subaru Forester Buyer's Guide | What you need to know about this crossover

The 2019 Subaru Forester is its fifth generation. The popular crossover is Subaru's second-best-selling model in 2017 after the Outback, and it received subtle updates, a more rugged appearance and some new technology for the new model year. It's built on Subaru's new Global Platform, with a 1.2-inch longer wheelbase for a smoother ride and 1.4 more inches of rear legroom. There are new, more comfortable seats in front, a wider tailgate opening, more cargo room and standard EyeSight driver-assist technology and Starlink infotainment package, including Apple CarPlay and Android Auto compatibility. Five trim levels are offered: Base, Premium, Limited, Touring and a new Sport model. All models share a CVT as the only transmission option, and the latter two are offered with a manual mode and steering wheel-mounted paddle shifters. With this buyer's guide, Autoblog aims to help you make an educated decision about whether to buy the 2019 Subaru Forester. We'll include safety and reliability ratings, engine specs and horsepower, fuel economy ratings and pricing. We'll also summarize what Autoblog's professional reviewers think of the Forester. Is the 2019 Subaru Forester safe? The National Highway Traffic Safety Administration had yet to rate the 2019 Forester as of this publication, but it gave the 2018 version an overall five-star rating, its highest possible. It gave it four stars for frontal crash protection, five stars for side crashes and four stars in its rollover crash tests. Likewise, the Insurance Institute for Highway Safety hasn't evaluated the 2019 model, but it has named the Forester a Top Safety Pick for 12 consecutive years going back to 2007. That's despite the 2018 Forester earning a "marginal" rating for passenger-side small front overlap crash protection, which replicates a crash impacting a vehicle's front corner at 40 miles per hour. It earned "good" ratings in every other crash-test metric, and a "superior" rating for front crash prevention, when equipped with the EyeSight driver assist technology. The latter comes standard on the 2019 model. We'll update this once ratings are updated, but we encourage you to visit the NHTSA and IIHS websites to review ratings on the specific vehicle you're researching. Is the 2019 Subaru Forester reliable? Subarus are generally known for their reliability and longevity, and indeed, the company cites IHS Markit data that shows 97 percent of all Foresters sold in the past 10 years are still on the road.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.