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2020 Subaru Legacy revealed with sublime interior, new platform

The completely redesigned 2020 Subaru Legacy just took the stage at the Chicago Auto Show, and it looks like a ... Subaru Legacy! We tease, because while Subaru has ever so subtly changed the metalwork everywhere you look, it's not obvious at first glance. Creases turn in slightly different directions, the fenders pop out just a bit more, and the wheels are different. To really see the difference, you should look at the cabin, underpinnings and mechanicals, where Subaru gave the seventh-generation Legacy a thorough overhaul. Subaru hasn't changed the Legacy's identity, but we're glad to report that this "all-new" Legacy represents a significant step forward for the model. The midsize sedan hops onto the Subaru Global Platform introduced a couple years ago with the Impreza. This structure is much more rigid than the 2019 model year car's platform, and also increases the use of ultra-high-tensile steel and structural adhesives. All this basically means that the new Legacy is stiffer, lighter and safer than the outgoing model — all good qualities to inherit. Both engine options are reasonably attractive for 2020. Subaru is ditching the 3.6-liter flat-six as the premium option and moving to its new 2.4-liter turbocharged boxer-four introduced in the Ascent SUV. It makes the same 260 horsepower and 277 pound-feet of torque here, good for 0-60 mph times of 6.1 seconds. Most buyers will end up with the standard 2.5-liter four-cylinder boxer, outputting 182 horsepower and 176 pound-feet of torque (0-60 mph in 8.4 seconds). This engine is also relatively new, as we got our first shot at it behind the wheel of the 2019 Forester. Both engines are predictably paired with Subaru's CVT. Your best fuel economy is achieved with the naturally aspirated four, rated at 27/35 mpg city/highway. You'll take a small hit with the turbo at 24/32 mpg city/highway. As the Legacy is still a Subaru, every version is equipped with all-wheel drive. A revised suspension design features a MacPherson strut setup in front and double-wishbone layout in rear. Subaru claims much higher dynamic performance and ride comfort with this suspension in combination with the new structure. We'll be the judge of that once we get behind the wheel, eventually. The interior is, in a word, impressive. We saw some hints of what Subaru is capable of with the Ascent's interior materials and design, but the highest-trim Legacy takes it to another level.

NHTSA, IIHS, and 20 automakers to make auto braking standard by 2022

The National Highway Traffic Safety Administration, the Insurance Institute for Highway Safety and virtually every automaker in the US domestic market have announced a pact to make automatic emergency braking standard by 2022. Here's the full rundown of companies involved: BMW, Fiat Chrysler Automobiles, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, Kia, Mazda, Mercedes-Benz, Mitsubishi, Nissan, Subaru, Tesla, Toyota, Volkswagen, and Volvo (not to mention the brands that fall under each automaker's respective umbrella). Like we reported yesterday, AEB will be as ubiquitous in the future as traction and stability control are today. But the thing to note here is that this is not a governmental mandate. It's truly an agreement between automakers and the government, a fact that NHTSA claims will lead to widespread adoption three years sooner than a formal rule. That fact in itself should prevent up to 28,000 crashes and 12,000 injuries. The agreement will come into effect in two waves. For the majority of vehicles on the road – those with gross vehicle weights below 8,500 pounds – AEB will need to be standard equipment by September 1, 2022. Vehicles between 8,501 and 10,000 pounds will have an extra three years to offer AEB. "It's an exciting time for vehicle safety. By proactively making emergency braking systems standard equipment on their vehicles, these 20 automakers will help prevent thousands of crashes and save lives," said Secretary of Transportation Anthony Foxx said in an official statement. "It's a win for safety and a win for consumers." Read on for the official press release from NHTSA. Related Video: U.S. DOT and IIHS announce historic commitment of 20 automakers to make automatic emergency braking standard on new vehicles McLEAN, Va. – The U.S. Department of Transportation's National Highway Traffic Safety Administration and the Insurance Institute for Highway Safety announced today a historic commitment by 20 automakers representing more than 99 percent of the U.S. auto market to make automatic emergency braking a standard feature on virtually all new cars no later than NHTSA's 2022 reporting year, which begins Sept 1, 2022. Automakers making the commitment are Audi, BMW, FCA US LLC, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, Kia, Maserati, Mazda, Mercedes-Benz, Mitsubishi Motors, Nissan, Porsche, Subaru, Tesla Motors Inc., Toyota, Volkswagen and Volvo Car USA.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.