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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

2020 Subaru Outback Touring Quick Spin | Balance of power

Driving an Outback in Subaru-crazy Seattle is just about as incognito as one can get. You can further disappear into the Evergreen State background if your Outback is Autumn Green Metallic. And that’s how we blended in for a week in a town where the Outback has been the top-selling vehicle several years, and where Subarus constitute 12% of all vehicles sold (2.5 times the brandÂ’s market share nationwide). A few cars are outselling the Outback so far this year — but that's OK, because one of them is the Subaru Forester. Our disguise for a week was a 2020 Outback Touring, the top trim level, which starts at $38,355 including destination fee. For that sum, which is nearly $12,000 more than a base Outback, you get a quite-nice interior done up in warm Java Brown Nappa Leather, with sunroof, 18-inch black aluminum alloy wheels, satin-chrome side mirrors, body-color door handles, heated steering wheel, and driver-distraction mitigation system. ItÂ’s a handsome package, especially the 11.6-inch Starlink touchscreen built into a monolithic, smooth black glass center stack, though the HVAC controls in particular are a curious mix of analog and digital. And it all rides on a new, stiffer platform — making the Outback inwardly new from the ground up, even though it was outwardly designed to look pretty much like it always has. ItÂ’s a conservative, donÂ’t-mess-with-success design approach that Subaru also used on the new Forester. What you donÂ’t get, at least not on this Outback tester nor the one we drove a few months ago in our first-drive review, is a whole lot of power. Both cars were equipped with SubaruÂ’s base 2.5-liter boxer four-cylinder engine that doesnÂ’t reach its peak 182 horsepower until 5,800 rpm, with peak torque of 176 pound-feet at 4,400 rpm. Curb weight on the Touring is 3,772 pounds. Horsepower is up by a mere seven over last year, torque by two pound-feet. Here in Subaru city, IÂ’ve known Outback owners who praise their car's virtues but almost apologetically slip in a qualifier: A little more power wouldÂ’ve been nice. Subaru has a solution for that — the optional XT engine, a 2.4-liter turbocharged engine putting out a thatÂ’s-more-like-it 260 horsepower and 277 lb-ft of torque. The turbo four takes the place of the 3.6-liter flat-six that was offered through 2019. But the MSRPs for the XT trims are a big step up – $4,300 to go from Limited to Limited XT, $2,350 from Touring to Touring XT – to a total ranging from $35,905 to $40,705.

2019 Volkswagen Jetta GLI vs. sport compact sedans: How they compare on paper

Hot hatchbacks may be stealing the headlines, but they're not the only way to get cheap speed. There are actually a number of small sporty sedans on the market, too, in case you want that more formal roofline. The recently revealed 2019 Volkswagen Jetta GLI highlighted these vehicles, so we figured we'd take a look at the specifications and see how they compare to each other. Our contenders are the aforementioned VW, along with the 2019 Honda Civic Si, 2019 Subaru WRX and 2019 Hyundai Elantra Sport. All four start under $30,000 and offer more than 200 horsepower. And of course, they all have trunks. In our comparison, we'll look at each car's powertrain comparing horsepower and torque. We'll also look at practicalities such as interior space, fuel economy and pricing. You can see the raw numbers in the chart below, followed by additional analysis and links to reviews. If you'd like to compare any of these cars with a different group, be sure to check out our car comparison tool. Engines and drivetrains Performance, and particularly power, is likely a priority for a sporty sedan buyer, and there's a clear leader: the Subaru WRX. At 268 horsepower, it's 40 ponies ahead of the next most potent car, the 228-horsepower Jetta GLI. It also ties the GLI for torque at 258 pound-feet. Both cars also support the old adage that "there's no replacement for displacement," since each have 2.0-liter engines while the Hyundai has a 1.6-liter unit and the Honda engine only displaces 1.5 liters. The Hyundai and Honda are nearly tied for power and torque, too, at roughly 200 horsepower and 195 pound-feet of torque. Another bonus for the Subaru is its standard all-wheel-drive system, which is handy for power delivery, lateral grip and for inclement weather. While the Jetta GLI and Civic Si are front-drive only, they do feature mechanical limited-slip differentials to enhance traction under power. The Elantra Sport makes do with electronic aids and an open differential. We're pleased that all four of these cars offer manual transmissions, too. But if you do want or need an automatic transmission, the VW, Subaru and Hyundai have you covered. The VW and Hyundai rely on seven-speed dual-clutch transmissions, and the Subaru uses a CVT with eight preset ratios for manual mode shifting. The Civic Si, though, is manual only (and it's an excellent manual at that).