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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Subaru teases the 2019 Forester ahead of New York reveal

Following Toyota's romantic RAV4 silhouette teaser shot yesterday, Subaru is officially joining in the compact crossover titillating game with a glimpse of the 2019 Forester. Subaru has toyed with pincer-shaped taillights for a few years on its Viziv concepts. The Ascent concept wore another version of the design, but the production Ascent got fitted with a set of highly unoffensive lamps. Looks like the Forester earns the retail nod for the conceptual units, and with it, a wider cargo opening. The taillights on the present Forester impose a scalloped shutline on the tailgate. The split units in this teaser let designers push the tailgate edge just a few inches from the edge of the car. The Ascent could make its presence felt elsewhere, though. We've made out a couple of the flowing character lines underneath camouflage on Forester prototypes that match the Ascent's flanks. Up front, the 2019 Forester gets a much more upright schnozz reminiscsent of the Ascent. The two vehicles differ in grille treatment — the Forester carries over its general design from the current car, but replaces the thick geometric bars with thin strakes similar to the Ascent's. Although larger than the current Forester, we don't expect huge growth anywhere. Migrating to Subaru's Global Platform will make the most of the incremental gains; the much smaller Impreza added three additional cubic feet of cargo room after its switch to the SGP. We don't know if engines will be included in the under-the-skin overhaul, but a welcome swap would be adding the Ascsent's 2.4-liter turbo to the lineup. That lump produces 260 horsepower and 277 pound-feet of torque, trumping the 250 hp and 258 lb-ft in the current top-tier Forester 2.0XT Premium. Spy photographers caught the Forester testing alongside a new Honda CR-V and a Volkswagen Tiguan, which means we could be in for a new level of feature and dynamic polish. What we can rely on is a selection of four-cylinder boxer engines and CVTs, plus updated EyeSight driver assistance tech. The debut happens in exactly two weeks at the New York Auto Show, the showroom appearance late this year. Related Video: Image Credit: Subaru New York Auto Show Subaru Crossover Wagon Future Vehicles

Prototype Subaru Impreza 22B emerges from obscurity

Ask a gearhead what they think is the greatest Subaru built and the answer is probably something related to rally Imprezas – unless you're talking to a more quirky sort who'd throw out the SVX, XT or the bed-mounted jump seats of a Brat. But in any case, the 1990s rally Subarus are great, their road-going versions are brilliant and the rarest of all is the bulging 22B, which commands strong money due to its very limited availability. The Impreza 22B, reportedly named so for its 2.2-liter turbo boxer, but which also refers to the hexadecimal value of 555, Subaru's rally sponsor, was a widebody special with a bigger engine and more STI magic than other WRX variants. Officially it had 280 horsepower, but almost every Japanese performance car was advertised with that amount at the time – true figures take a dyno run or a dedicated mind to uncover. In addition to the modified body, the suspension was 22B-specific, as was the aero. The 2,800-pound 22B took just 5 seconds to hit 60 mph, a strong feat for 1998, and on the right road with the right kind of driver it is likely to be unparalleled for its era. As rare as any 22B is, there are also Subaru-built prototype cars that weren't part of the initial 400-car Japanese production run or the official 16-unit UK-bound batch, or the five Australian market cars. Some sources say there were 424 22Bs made, some mention a different number, and the prototypes are understandably the most coveted, least obtainable ones. Which brings us to this car currently for sale, which just so happens to be one of three known "000/400" series prototypes with just 55 kilometers (34 miles) on the digital odometer. Is this an actual wheeled unicorn? Contempo Concept, the Hong Kong-based dealer that also stocked the Miata Roadster Coupe we featured, has provided precious little information about this particular car, other than some very good sales photos that show the 22B in mint condition, complete with the 000/400 prototype plaque. There's no mention of the price – this Subaru is likely to have entered the "If you must ask, you cannot afford it" class of cars. It's not immediately obvious whether its prototype status would make it difficult, if impossible to register on the road, and/or if the low odometer reading is due to the car being more of a display item in the legal sense. 22B values have risen sharply during the past decades, and the prototypes will be the most expensive.