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Subaru confirms performance concept, XV Crosstrek Hybrid for New York

Subaru has made quite a name for itself as automaker that caters to the outdoorsy, green-leaning set. Now it's stepping up to the plate for those customers - some might say "finally" stepping up - with its first-ever hybrid vehicle.
The Subaru XV Crosstrek Hybrid will make its official debut next week at the New York Auto Show. And although there are no details about it just yet, we do have one, typically muddy, picture of the literally and figuratively green car to show.
The XV Crosstrek Hybrid will use a Subaru-developed hybrid system paired to the automaker's Symmetrical All-Wheel Drive system. On the opposite end of the green scale, Subaru will also be showing off an "all-new performance concept car," which we can only hope is our first look at the next-generation WRX, or better still the WRX STI. Here's hoping.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2015-18 Subaru Foresters recalled because front airbag may not deploy

Subaru is recalling 366,282 Foresters from model years 2015-18 because the front passenger airbag may not go off when it should during a crash. The problem stems from Subaru’s “Occupant Detection System,” which may not be able to detect a person sitting in the seat due to a loose connection. ThereÂ’s an electrical connection under the passenger seat that may loosen over time, according to Subaru. That connection is necessary for the detection system to function. Subaru says that only cars equipped with heated front seats are subject to this recall, as those are the only ones equipped with the specific harness where this would be possible. If your Forester is experiencing this problem, Subaru says you may see the “airbag warning” light illuminate on your dash. The “Passenger airbag off” indicator will also be illuminated, so that makes two different lights to check to see if your airbag is working. In turn, the seat wonÂ’t recognize the presence of a person in the front passenger seat, and the airbag may not deploy in a crash. Subaru will inspect the vehicles it recalls and replace the sensor mat harness if necessary. If you own a 2015-2018 Forester with heated front seats, look out for a note in the mail informing you of a recall. YouÂ’ll need to take the car in to the dealer, where the recall work will be done free of charge. As of now, Subaru isnÂ’t aware of any injuries or fatalities associated with this problem.