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Subaru suing CA dealership for alleged false customer surveys

Whenever you buy a new car from a dealer these days or sometimes even go in for service, you can expect to fill out a customer satisfaction survey at some point down the road. The responses are actually quite important to showrooms because automakers require the businesses to keep things at a certain level or face penalties. However, a Subaru dealer allegedly found a way to game that system, at least briefly, and now the Subaru of America has filed a lawsuit in US District Court for breach of contract. South Coast Subaru in Costa Mesa, CA, reportedly falsified 224 customer satisfaction questionnaires in 2014, according to Automotive News. The scheme wasn't that hard to figure out, though. All of the faked surveys were allegedly submitted through the IP address of an Acura showroom managed by the same dealer. Under normal circumstances when someone buys a Subaru, the dealer is supposed to collect the customer's email address and submit it to the automaker. However, South Coast allegedly presented false addresses, and then managers had employees fill the forms out during lunch. Subaru claimed in the suit that by doing this the dealer harmed the company's product reputation and its goodwill among customers. "Defendants prevented Subaru from discovering the actual customer satisfaction level of Subaru retail customers at South Coast Subaru by providing sham customer surveys to [Subaru]," the complaint said, according to Automotive News. Related Video:

2020 Subaru Outback teased, will be all-new at the New York Auto Show

The 2020 Subaru Outback is officially confirmed for a debut at the New York International Auto Show, and Subaru says it's going to be "all-new." That's all the official information we have to go on at this point, but Subaru released a teaser photo to give us a glimpse of the tall, rugged wagon before the reveal on April 17. We can tell a few differences just from the photo here. The lower bumper surround and foglight design is more compact than the big round lights that sit down there currently. Subaru has changed the side mirror design, adding a bit of flair with chrome on this model. It's tough to tell what the headlight design will look like, but it's certainly a different shape and size than the current units that stretch back further into the fenders. There's even more black plastic cladding on the car now, too. Subaru had plenty of the stuff going up and down the Outback before, but the wheel arch molding was optional. It's unclear whether it's going to remain that way or be the only way it comes now. One small thing we noticed was the location of the "Outback" designation in the body cladding — it moved from being under the front door to under the rear door. Subaru appears to be offering a new black wheel option that we see on this car, as well. The Outback last received a significant update for the 2018 model year. That car was also revealed at NYIAS, but it was a relatively minor update compared to what's coming. We'll expect to see a lot of the same features as what was revealed in the new 2020 Legacy at the Chicago Auto Show earlier this year. That car went way upscale with its interior design, moved to Subaru's Global Platform, dropped the flat six for a turbo flat-four and features a massive 11.6-inch touchscreen. It's no surprise we're seeing the new Outback so soon after the Legacy update, as Subaru has traditionally updated the two vehicles this way.

2020 Subaru Forester adds a rear seat reminder, new pricing announced

The 2020 Subaru Forester has officially arrived with a few changes. To start, every Forester will be equipped with Subaru’s rear seat reminder as standard, following the larger 2020 Ascent which got that update earlier this year. Subaru is on the path to get the tech in all its cars, just like many other manufacturers have been doing for awhile now. ThereÂ’s a small revision to the standard EyeSight driver assistance tech for 2020. Now, every trim of Forester will be equipped with a Lane Centering function and a new Lane Departure Prevention function as standard. Previously, the standard equipment just included lane departure warning and lane-keeping assist.  Beyond those few tech add-ons, most things remain the same. A small increase of $200 bumps the price of entry up to $25,505. The destination charge was also increased by $35 to $1,010. All five trims from before are still available, including Premium ($28,405), Sport ($30,005), Limited ($32,105) and Touring ($35,605). The biggest trim-specific price increase comes at the Limited trim level, which went up $700 compared to the 2019 Forester Limited. You can read what we thought of the 2019 Forester in our first drive review of the redesigned model here. The 2020 Forester will be hitting dealers this fall.