2003 Yellow Subaru Baja on 2040-cars

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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Subaru Impreza shows off 360-degree passing technique

Leave it to a Subaru WRX to find a new way to improve the art of passing. This dash cam vid shows a white WRX pirouetting past our recording car and somehow straightening out before either sliding off the road or slamming into the car ahead. If this were a standard move in rally racing, the WRC would be bigger than NASCAR.
Like most dash cam vids, we don't know where it was shot (Russia's always a good bet) or what the circumstances were (did the driver spin on purpose or was the 360-degree slide accidental?), but the remarkable feat was caught on camera and uploaded to YouTube, preserving it for an Internet eternity. Scroll below to watch the twist yourself, and don't try this at home!

You can almost make out the shape of the new Subaru Crosstrek

Subaru released a shadowy teaser of the redesigned XV hatchback which will debut in March at the Geneva Motor Show. The car will be called the Crosstrek in the United States. We can't see much from this dark image, but it looks like the sides have more creases and definition than the current model, which has been on sale since 2013 with only minor changes. Subaru showed the XV concept at Geneva last year with wild wheels, sharp headlights, severe side cuts, and prominent off-road-style body cladding. Naturally, we expect a more toned-down version in production trim. Subaru confirmed the new vehicle will offer its Symmetrical All-Wheel-Drive system (we'd be stunned if it didn't). The Crosstrek will also employ Subaru's new Global Platform, which is more rigid and has a lower center of gravity. These modular underpinnings will be used on all of its next-generation models and debuted on the Impreza. The Crosstreck was called the Crosstrek XV in the US market for several years and also offered a hybrid version, which was dropped. Crosstrek sales in the US increased 7.6 percent last year to 95,677 units, placing it third behind the Outback and Forester in Subaru's portfolio. Related Video: