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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Is your new-car warranty good at the race track?

We've all heard the horror stories. Your buddy knows a girl that was dating a guy whose best friend's brother once broke his brand-new, recently purchased performance car while making runs at a drag strip or laps at a track day, and the manufacturer wouldn't cover the repair under warranty. True story? Urban legend? Complete crap? Yes, no, maybe. One thing's for sure: Automotive warranties have always come with caveats. In 1908, an ad in the Trenton Evening Times clearly stated: "All Ford Cars Guaranteed for One Year." Although it changed over time, by 1925 the Ford New Car Guarantee only covered 90 days on material and 30 days on labor, and it clearly stated that that there was "No guarantee whatever on Fan Belts, Glass, Bulbs, Wiring, Transmission, Bands, Hose Connections, Commutator Shells, Rollers, Spark Plugs or Gaskets." Whether or not Ol' Henry would pay to fix your Model T if you broke it shaving a tenth off your lap time at the local board track seems to be lost to history. We're guessing no. But what about today? Do new-car warranties in 2017 cover cars when they are driven on race tracks? We researched the warranties of 14 auto brands to find out, and the answer is yes, no, maybe, depending on the brand, in some cases the model, and whether or not your car is modified from stock. Acura has been out of the high-performance car game for a number of years, but jumps back into the party in 2017 with its hybrid-powered $173,000 NSX supercar. And Acura's warranty, as well as Honda's, clearly states that it does not cover "the use of the vehicle in competition or racing events." View 33 Photos So we asked Sage Marie, Senior Manager of Public Relations for Honda and Acura. "If the car is stock, the warranty covers it on a track just as it does on the street. No question," he told us. "However, if the car is modified, say with slick tires or other components that would put higher stresses on the vehicle's parts and systems, then we would have to investigate the circumstances further." Marie went on to say the same would be true for any Acura model or Honda vehicle, including the new 2017 Honda Civic Si. This became a common theme. Chevrolet actually started this practice with the fifth-generation Camaro on the high-performance ZL1 and Z/28 models.

Black Edition Porsche Cayman is cooler than your Amex

I was working in a restaurant when I saw my first American Express Centurion card. Colloquially known as the Black Card, the Centurion is a substantial thing, if you've never handled one. It's, as the nickname describes, black, and made from titanium. It's cold to the touch and because it's so much heavier than a normal card, it feels like a piece of precision engineering. At the time, I couldn't get through my head just how German it felt, despite the "American" on its face. In many ways, this Porsche Cayman Black Edition is like the Black Card. It's the same color, for one. Gloss-black paint comes standard, although you're free to spend $710 for the metallic Jet Black variant. Like the exterior, the interior can only be had with black leather. Other upgrades for this "exclusive" Cayman include a Sport Design steering wheel, 20-inch Carrera Classic wheels, bi-xenon headlamps with the Porsche Dynamic Lighting System, navigation, heated seats, and an upgraded stereo. While its color and exclusivity might be a lot like the Centurion Card, we're wagering this isn't the Cayman most Black Card holders would buy, and that's because Porsche based it on the 275-horsepower model, rather than they hairy chested, 325-horsepower Cayman S, 340-hp GTS, or 385-hp GT4. That means 60 miles per hour arrives in a leisurely 5.4 seconds for the manual, 5.3 seconds for the PDK automatic, and 5.1 seconds for the PDK in Sport Plus mode. And if time really is money, those numbers aren't going to mesh with Black Card carriers. Prices for the Cayman Black Edition start at $60,195, or $6,600 more than the standard Cayman. While that seems steep, according to our contacts at Porsche, you'd be spending $12,825 to add the Black Edition's standard equipment to a normal Cayman. Sales are slated to begin in January. Porsche has released a single image of the new Cayman, available up top. You can also scroll down for a brief press release. Related Video: IN ELEGANT BLACK: PORSCHE CAYMAN BLACK EDITION Exclusive edition of 2016 Porsche Cayman in classic color combination ATLANTA, Oct. 1, 2015 -- Porsche is expanding the Black Edition line-up to include a new special edition of the Cayman. A strong complement inside the special edition series, which also includes the Boxster and the 911 Carrera, the Cayman Black Edition is distinguished with a timeless Black on Black design and an extensive level of standard equipment.