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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2017 Porsche 911 gains AWD traction for its turbos [w/video]

The new 2017 Porsche 911 Carrera 4 (in all its numerous iterations) joins its downsized, turbocharged, rear-drive brethren, but adds the benefit of an electro-hydraulically controlled all-wheel-drive system. These latest additions to the 911 family feature all updates applied to the new Carrera, both cosmetic and functional. The rear-end bodywork is also widened by 1.7 inches, with a light strip running across the tail. There are two engine choices, but either way you're getting a 3.0-liter twin-turbo flat-six. The base version produces 370 horsepower and 331 pound-feet of torque, while the S model cranks up to 420 hp and 368 lb-ft. Then you'll need to choose your transmission: seven-speed manual or dual-clutch. Porsche Active Suspension Management (PASM) suspension comes standard, but the Sport Chrono package (which adds a 918-inspired drive mode selector switch on the steering wheel) is an option. Four-wheel steering is available on 4S models as well. And of course you'll need to choose between body-styles. There are three in all: coupe, convertible, or Targa – each available in either engine tune. Those are largely the same choices you'd have to have made for the previous models, but now they're faster and more powerful, while delivering up to 12-percent higher efficiency. Zero-to-60 times are down 0.3 seconds over the preceding, naturally aspirated models: the Carrera 4 is quoted at 3.9 seconds, and the 4S at just 3.6. Convertible and Targa models add 0.2 seconds to those times, with top speeds ranging from 178 to 189 miles per hour. Pricing for the US starts at $97,295 (with delivery) for the new 911 Carrera 4, and stretches all the way up to $123,595 for the Targa 4S. Don't feel the need to rush your decision though, as the all-wheel-drive 911s won't start hitting dealers Stateside until April of next year. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. THE PORSCHE 911 CARRERA 4 AND 911 TARGA 4 MODELS WITH NEW TURBOCHARGED ENGINES AND ENHANCED ALL-WHEEL DRIVE SYSTEMS ATLANTA, Oct. 6, 2015 -- With the new 2017 911 Carrera 4 and 911 Targa 4 models, the traction advantage courtesy of an enhanced all-wheel drive system is paired with innovative turbocharged engines that are more powerful and consume less fuel than their predecessors.

Porsche 911 GT3 RS looks wicked, this way comes

Those who didn't think Porsche went extreme enough with the latest 911 GT3 likely won't be disappointed when the more focused GT3 RS arrives. And as you can see from these latest spy shots, it looks like it's speeding right around the corner. Tipped to debut at the Geneva Motor Show this coming March, the new Porsche 911 GT3 RS is shaping up to be an enthusiast's dream - and with the prospect of a GT2 in doubt, could be the most hardcore Elfen in the range. Instead of the 3.8-liter flat-six in the current GT3, the new RS will pick up where the previous limited-edition GT3 RS 4.0 left off, with four naturally aspirated liters of unadulterated boxer power channeling a good 520 horses to the rear wheels. That will be a significant increase over the existing 475-hp GT3 and will match the 911 Turbo for output (if not the 560-hp Turbo S) and without any turbo lag to slow down the action, either. Whether it will keep the GT3's dual-clutch gearbox and four-wheel steering system, or ditch one or both for a more analog approach, remains to be seen, but we're holding out hope. Either way, the modifications to the bodywork ought to make the GT3 RS stand out even further and stay glued to the race track it will call home. Notice the deep front splitter scooping up snowflakes like a shovel, a massive rear wing (which may or may not be the final production version), the Turbo-spec rear end with air intakes ahead of the rear wheels, and a set of awesome-looking gills over the front wheels – all of which you can scope out in the gallery full of spy shots above.