1986 Porsche 930 Turbo on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

How Porsche got Patrick Dempsey into the driver's seat for Le Mans

How do you get to Carnegie Hall? Practice, practice, practice. Ask Patrick Dempsey and he'll likely tell you the same secret for landing a role on a hit TV show or, for that matter, driving a Porsche in the 24 Hours of Le Mans.
That's because, like McQueen and Newman, Dempsey has earned his place in that rarified field of actors who also race. He's competed in Baja and Grand-Am, co-owns an IndyCar team, and this year returned to Le Mans where he and his teammates Joe Foster and Patrick Long finished fourth in the GTE-Am class behind the wheel of their Porsche 911 RSR.
It's a grueling race, and the fluid transition between drivers behind the wheel is a key element to success. Check out the satirical video below to see how Dempsey and company got ready.

Former Top Gear crew starts filming for Amazon show

We might have only a hint at the name and no exact date for a premiere, but fans can celebrate that Jeremy Clarkson, Richard Hammond, and James May are filming once again. Plus, it looks like every cent of Amazon's reportedly lavish budget is being put on the screen. A photo tweeted by Clarkson shows the three hosts standing proudly in front of a Porsche 918 Spyder, Ferrari LaFerrari, and McLaren P1 at a racetrack. Clarkson jokes that the show has just a "skeleton crew" but behind him stand several dozen people, a sophisticated-looking camera rig, and two big trucks. This definitely looks worth the anticipation of the premiere on Amazon Prime next fall. Hammond tweeted the same picture and wrote: "The band is back together and it feels brilliant." This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Intriguingly, it appears that fellow British auto journalist Chris Harris is currently filming at the same track. He tweeted a photo to Clarkson of the McLaren doing a very smoky slide, while being followed by the other two hypercars. The Porsches in both photos wear the same red-and-white number 3 livery and have the same license plate number. In a later message, Harris was also clear that he wasn't filming there in connection with the trio's Amazon show. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.