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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

China may surpass US as Porsche's largest market this year thanks to Cayenne

China has already surpassed the United States as the world's largest automotive market, so it's no surprise that one day soon it will be the world's largest Porsche market.
In fact, that day may already be here, as the PRC's Porschephiles outbought their American counterparts in September. Porsche's Chinese dealers sold 4,344 cars last month to America's 3,607. Through all of 2014 so far, though, the US is still the larger market for the German brand.
"The U.S. performed very well this year, after a great year in 2013, but China is growing fast, thanks to the Cayenne which is our best seller there," Porsche's sales and marketing boss, Bernhard Maier, told Automotive News Europe.

Porsche 918 Spyder roars electric through London

The Porsche 918 Spyder can be an object of lust for anyone who appreciates the finer things in the automotive world, but for us greenies with penchant for speed, the car is an icon. This gorgeous, all-wheel-drive plug-in hybrid offers 887 horsepower and 940 pound-feet of torque, can do 0-60 in just 2.5 seconds and is capable of 214 miles per hour. It lapped the Nurburgring in a record 6:57. Still, it is capable of near-silent, relaxed cruising through one of Europe's busiest cities. In a new video from Porsche, chief driving instructor Gordon Robertson takes the 918 to London and does just that. While driving in E-Power mode, he describes some of the things that make the car special, as well as how the technology has developed through the 911 GT3 R Hybrid and the 919 LMP1 car to eventually be passed onto the Panamera S E-Hybrid. If you're interested, you can learn more about the car in our own drive review, here. It's great to see, for the first time, the 918 Spyder driving alongside London's black cabs and double-decker buses. The rubbernecking from pedestrians is noticeable and completely understandable. I'm sure we'd all love to see this car come silently sneaking down our own city streets, but until Porsche makes that happen, you'll just have to enjoy the video below. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.