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NHTSA closes probe into 2011 Porsche 911 coolant leaks

The National Highway Traffic Safety Administration has announced that it will end its investigation into rapid coolant loss in 24,635 Porsche 911s built between 2001 and 2011. The models affected included the standard 911, GT2, GT3 and Turbo, as well as their variants (GT2 RS, GT3 RS and Turbo S).
NHTSA was investigating for "rapid coolant loss caused by coolant pipe-fitting failure, allegedly resulting in vehicle disablement and/or loss of vehicle control due to reduced traction for the affected vehicle or following traffic," according to the regulators website. "Most of the leak complaints did not appear to involve complete separation of the fittings and many were detected when the vehicle was parked," said NHTSA's statement.
There were 63 complaints and 336 warranty claims, although the investigation was initiated after ten complaints from customers. There have been no reports of crashes or injuries attributed to rapid coolant loss.

Porsche completes production of 918 Spyder

Porsche is closing another chapter in its history as production of the 918 Spyder has officially come to an end. The only remaining question is: what comes next? The 918 was the latest in a long line of flagship supercars from the German automaker, starting with the 904 Carrera GTS, continuing on through the 959, 911 GT1, and Carrera GT. Each was a technological game-changer for Porsche, just as the 918 Spyder will surely be remembered. With the hybrid roadster now zipping off into the annals of history, all eyes will be fixed on Zuffenhausen to see what it does next. And though it may not be much to go on, we've already begun seeing some hints at what that could be. Last week Porsche released a solitary teaser image showing its next-generation sports car, covered and parked alongside the Le Mans-winning 919 Hybrid LMP1. Just what's under the cover, Porsche isn't saying, and didn't respond to our repeated inquiries for comment. However the signs point towards a mid-engined supercar – not unlikely to pack a hybrid powertain once again – positioned closer to the likes of McLaren 650S and Ferrari 488 GTB than the outgoing 918 Spyder, which faced off against the McLaren P1 and LaFerrari. If that turns out to be the direction Porsche takes with its upcoming new supercar, as has long been anticipated, it would hardly be unprovoked. McLaren recently launched the 570S as part of its new Sport Series to take on the Porsche 911 Turbo, and Ferrari is once again rumored to be pursuing the same with a new Dino. While the specifics may remain cloudy for the time being, what is crystal clear is that things are about to get very interesting in the battle between Porsche and its rivals. Related Video: Porsche super sports car with hybrid drive reaches its limited edition volume of 918 units Porsche finishes production of the 918 Spyder technology pioneer Stuttgart. Today, the chequered flag marked the finish: after 21 months of production time, the final Porsche 918 Spyder came off the line in Stuttgart-Zuffenhausen according to schedule. But the legacy of this technology pioneer will reach far beyond its production time. Future generations of sports cars will benefit directly from innovations of the 918 Spyder. The 918 Spyder was systematically developed to be a performance hybrid with plug-in technology. The hybrid super sports concept car made its debut at the 2010 Geneva International Motor Show where it met with overwhelming approval.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.