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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Recharge Wrap-up: Porsche Mission E charging for Tesla, net zero energy Toyota dealership

Porsche has confirmed that its Mission E charging infrastructure will also work with Tesla vehicles. The ultra-fast, 800-volt charging system will recharge the Mission E to 80 percent in about 15 minutes, and will also service new EVs from Volkswagen and Audi. Porsche CEO Oliver Blume told Top Gear that development of the charging infrastructure "sounds easy but getting the details agreed is hard. We already have the clear technical concept. It can even work with Teslas, with an adapter." Dieter Zetsche, Head of Mercedes-Benz, also tells Top Gear that they are "in talks" with Porsche regarding charging infrastructure. Read more at Top Gear, or from Electrek. An Oregon Toyota dealership is set to be the world's first net zero energy automotive dealership. The newly constructed, LEED Platinum certified Toyota of Corvallis produces more energy than it consumes, for which it is expected to receive Net Zero Energy certification. The 34,800-square-foot building is equipped with enough solar panels to produce as much energy that the dealership will use, with excess being put back into the grid, which will help during hours of peak demand. Toyota Motor Sales regional manager Steve Haag calls Toyota of Corvallis, "a first-of-its-kind template for the auto dealership of the future." Read more from Toyota. Valeo has introduced a new 48-volt hybrid system. The 48V e4Sport, as it is called, uses a 48-volt battery, electric starter-generator, electric supercharger, and eRAD electric rear axle drive for all-wheel drive. It maximizes regenerative braking and stores that energy for increasing torque with the starter-generator, and increasing acceleration with the electric supercharger. The system also supports all-electric driving modes. Valeo says the system is applicable across all vehicle segments, and works with both gasoline and diesel engines. Read more at Green Car Congress. PSA Group has created its own mobility solutions brand, called Free2Move. Free2Move will handle programs like car sharing, connected services, corporate fleet services, and affordable leasing programs for Peugeot, Citroen, DS, and other PSA partners. "For the PSA Group, mobility means not only making and selling excellent cars, but also offering a full range of mobility solutions," says PSA Group VP of Mobility Services Gregoire Olivier.

Eight things we learned about the 2017 Porsche Panamera

We just spent two days in Germany with the 2017 Porsche Panamera, and now that we're back home in the States it's time for show and tell. The design is probably the most noticeable difference, but there is a lot going on inside and underneath this new Porsche sedan. Here are eight important bits worth talking about. It's longer, wider, and taller than before. The new Panamera is 198.8 inches (+1.3) long, 76.3 inches (+0.2) wide, and 56 inches (+0.2) high. It doesn't look bigger in person, though. Parked side-by-side, the 2017 Panamera looks chiseled and lean where the previous model was bulbous. The front and rear overhangs are reduced, aiding in the visual deception. We've already said that the 2017 Panamera is much prettier in person than its predecessor, and that's especially true from the rear three-quarter angle. There's a short flat surface at the tail below the rear glass, and the roofline over the rear of the passenger compartment was dropped by an eighth of an inch. Coupled with the new rear brake lights that are connected by an eye-catching light strip, those small detail changes make a dramatic impact on the car's overall appearance. Say goodbye to buttons. Physical buttons are quickly fading out of style, and the 2017 Porsche Panamera is the first vehicle from the German automaker that follows the trend. A sea of black plastic greets Panamera occupants, at least until the car is turned on. Then, the Porsche Advanced Cockpit lights up. Touch-sensitive controls abound for the driver and passengers both front and rear. The Advanced Cockpit definitely cleans up the Panamera's interior compared to the mess of buttons inside the first-gen model. We haven't been given the opportunity to put the new cockpit through its finger-friendly paces, but we're sure that if you understand how to operate a tablet, you've got the basics down already. Here's hoping it's intuitive and easy to use without diverting too much attention from the road. And wish a fond farewell to gauges (mostly). There's only one physical gauge inside the Panamera (unless you count the analog timer atop the dash on models equipped with the Sport Chrono Package). A tachometer sits directly in front of the driver. In a nod to Porsches past, it's designed to invoke memories of the classic 356. Besides that one throwback, the instrument cluster is dominated by twin seven-inch digital displays that flank the lone dial.