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Lexus leads J.D. Power's Vehicle Dependability Study for 2021

J.D. Power's latest Vehicle Dependability Study is out, and, not surprisingly, Lexus sits at the top for the ninth time in the last 10 years. Right behind Lexus is Porsche, followed by Kia, which is the highest-ranked mass-market brand in the study. Genesis, last year's top-ranked brand (in its first year included in the results), fell from first to eighth, though the G80 sedan did earn an award in its midsize luxury segment. The Porsche 911 was called out as the Most Dependable Model by J.D. Power for the second time in the last three years. The vehicles being studied are from the 2018 model year, which means owners have had three years to get to know their cars and trucks. It's notable that this year's study shows a marked improvement in overall vehicle dependability as tracked by J.D. Power. The overall level of problems, scored by the number of problems per 100 vehicles (PP100), declined by 10% compared to last year.  "The study results validate what we have known for some time," said Dave Sargent, vice president of global automotive at J.D. Power. "Automakers are making increasingly dependable vehicles — but there are still some problem areas that need to be addressed and some warning signs on the horizon." Tesla makes its inaugural appearance on the Dependability Study, though its score of 176 PP100 isn't official. Tesla is the only automaker that has chosen not to grant J.D. Power permission to survey its owners in all 50 states. As we've pointed out in the past, the Vehicle Dependability Study includes eight major vehicle categories grouped by J.D. Power as follows: audio/communication/entertainment/navigation (ACEN); engine/transmission; exterior; interior; features/controls/displays (FCD); driving experience; heating, ventilation and air conditioning; and seats. All issues reported by owners are all tracked equally, which means a problematic phone pairing procedure dings an automaker's rating the same as a blown engine or transmission. And in fact, the ACEN category has more reported problems than any other, which means the majority of problems reported don't lead to a vehicle that leaves its owner stranded. Green Land Rover Lexus Porsche Car Buying JD Power dependability reliability

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Another naked Porsche 911 GT3 RS caught in Stuttgart parking garage

With its reveal not expected until the Geneva Motor Show in April, we have to wonder why there'd be a rode-hard-put-away-wet 2016 Porsche 911 GT3 RS sitting out in the open, completely uncovered. It's one thing to be caught out on the street or in triplicate at a Swedish gas station, but it's another thing to be on what looks like daily driving duty – there's a child's seat in the passenger's throne. Instagram user Johan9ff snagged it, and in response to a query in German as to how, he answered in German (per Google Translate) that he found it in a parking garage in a fitness center in the Stuttgart suburb of Killesberg. Based on its muddy front lip and bug-spattered paint job, the coupe has been naked out on the street and traveling quickly. Out of its camouflage it looks just like we've been led to expect based on the patent photos and the recent winter spy shots, but this time we get an up-close view of the vents over the front wheels. We have one word to say about them: filthy. And if you're wondering about those turbo-like vents on the rear haunches, no, this isn't a GT2 – Porsche has said there won't be a GT2, the current race-certified GT3 RSR has those vents (occasionally found on the previous version as well), and the GT3 RS has already been leaked in scale-model form. This is it. Based on comments left on Porsche forums, production will be limited by the number of orders – the new engine won't meet European regulations coming into force, so it won't be manufactured after this year. Deliveries are said to start at the beginning of summer; those who bought the 918 Spyder will get first dibs, and you can be certain there won't be enough of these to go around. Speaking of that engine, it's said to be good for somewhere between 510 to 525 horsepower, a PDK transmission getting power to staggered wheels, 20-inchers in front, 21-inchers in the back. Johan9ff has slowly been posting Instagram photos of the beast, we're hoping he got at least one of the interior. Those seats looks mega. Bring on Geneva. Featured Gallery 2016 Porsche 911 GT3 RS News Source: Johan94ff via Instagram Spy Photos Porsche Coupe Luxury Performance