1987 Porsche 911 Coupe on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

James May's 1984 Porsche 911 is priced to sell at Goodwood

James May needs money. He's out of work, has payments to make on his Ferrari, and has resorted to doing less than stellar work to make ends meet. He and his colleague Richard Hammond sold their motorcycles to raise some extra scratch, and now Captain Slow is selling his Porsche, too. Of course, with years of paychecks form Top Gear and other TV appearances, several books, and a weekly column in The Daily Telegraph, it's unlikely that May is worried about debtor's prison. Mostly because that doesn't exist in the UK anymore, but also because he's probably loaded. The vehicle in question is a 1984 Porsche 911 Carrera, complete with air-cooled 3.2-liter flat-six. He became acquainted with the car in 2007 when he borrowed it from specialist Paul Devyea to record a Radio 4 documentary, and evidently fell in love, so he bought it. He even had it on air for a couple of specials for Top Gear and James May's Toy Stories. He loaned it to his dad for a while, but with his time on Top Gear now at an end, he's consigned it to Bonhams (the same house that handled his bike sale) to auction off at the upcoming Goodwood Festival of Speed. Its pre-sale estimate is quoted at GBP28,000-34,000 ($44-53k), which would seem a bit low – especially considering its celebrity provenance and low 55,000 miles on the odometer. Bonhams specialist Sholto Gilbertson tells Autoblog that "the estimate placed on the car has been designed to attract interest and ultimately achieve a stronger price for Mr. May."

Will the Mission E be the world's first must-have EV?

The Porsche Mission E concept was recently green-lit for production and has a tentative production date just before the end of the decade. With the recent onslaught of all-electric technology, the question remains: Which automaker will release the first must have all-electric EV? Tesla has clearly gained experience in testing the worldwide appetite for luxury, six-figure EVs, having sold its 100,000th vehicle in just three years and six months. But it remains to be seen if automakers can truly manufacture the ultimate green driving machine. Audi has shown its R8 e-tron but acknowledged that it will be produced in only limited quantities. On the other end of the spectrum, vehicles like the Chevy Bolt and BMW i8 are being produced for mass consumption, but will they satisfy the enthusiast who is looking for more than a commuter car? Tesla's Model S has certainly raised eyebrows and collected accolades with "ludicrous" level straight-line performance, but how well will the vehicle stand up to long-term ownership for enthusiasts? Porsche has dismissed any notions of autonomous driving in its vehicles, suggesting that it will try to stay close to its high-performance roots. This would seem to suggest that despite all the forecasted performance cred of the Mission E – 582 horsepower, 0–60 in 3.5 seconds, and a 310-mile range – potential buyers may not be getting the latest and greatest in gee-whiz-bang autonomous technology. And while Porsche has offered that future iterations of its 911 and 718 may in fact use hybrid-assisted drivetrains, the execution of a true, mass-produced, all-electric sports sedan remains to be seen. One thing is for certain, unlike start-ups like Tesla, the larger, more established manufacturers have larger budgets and more time to invest in R&D. Consumers have raised expectations from the more mature automakers in terms of reliability and the overall finish of their products. The arrival of the Mission E production car may introduce us to electric sports sedans that emphasize performance over efficiency while still eliminating its carbon footprint. Related Video: Porsche Electric porsche mission e porsche mission e concept open road