1984 Porsche 911 Carrera on 2040-cars

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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Race Recap: 2013 Petit Le Mans draws curtain on the ALMS [spoilers]

The 16th Petit Le Mans Powered By Mazda, in the final year of the American Le Mans Series presented by Tequila Patrón, was run on Saturday. Even though many of this year's championships had already been decided, the last ALMS race ever would be a 10-hour, 1,000-mile slog around Road Atlanta to get names in the record books and decide a few series trophies.
Since some of you will only get around to your TIVOs (or Fox Sports coverage) today, you should stop reading now if you don't want to know who did what...

Leno steals Porsche 918 from The Quail for latest Garage episode

Just because he's a famous celebrity doesn't mean Jay Leno got to take it easy at the Pebble Beach Concours d'Elegance earlier this month. Having already spent some time with the gorgeous Cadillac Elmiraj Concept and Ed Welburn for a recent episode of Jay Leno's Garage, the late night talk show host also got to put a few miles on a prototype version of the Porsche 918 Spyder.
Like a usual episode of JLG, Leno first goes over the details of the car with Frank Walliser, head of the 918 Spyder's development, before taking it out for spin. Check out the full episode, which is posted below, to hear what Walliser has to say about the car. More importantly, though, crank up your computer's volume and let the car's high-revving engine and amazing exhaust note do plenty of talking for itself.