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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Singer offers first look at reimagined Porsche 911 Targa in the US

We're big fans of Singer's work. The company's "reimagined" Porsche 911s mix the best of what's old with modern technology, and the end results are simply fantastic to behold (and to drive). At the Quail Motorsports Gathering – part of Monterey Car Week – Singer's take on the Porsche 911 Targa made its North American debut, after the car was first shown at Goodwood in June. The car shown here is the second Porsche 911 Targa reimagined by Singer, wearing a really striking shade of brown. Parked next to it was an example of the 4.0-liter 911 that we drove earlier this year. Seeing the two cars next to each other was really special – two of the finest examples of restomod 911s in one place. Singer also used this showing to debut a new carbon ceramic braking system. These new stoppers were co-developed with WP Pro Racing Brakes, and offer a 42-percent weight savings over Singer's standard units. Still, the best part of Singer's display is that brown Targa. Take a few minutes and have a look, in the gallery above. Related Video:

Porsche 911 Cabriolet refresh may hide new engine

If we learned nothing else from our recent frolic through Porsche's secret museum, it's that the automaker goes to incredible lengths to disguise future products during initial testing. Just as a number of cars in that Stuttgart bunker hid the true identity of developmental mules (like the Audi-V8-powered 911), such could very well be the case with these spy shots showing what, on the surface, appears to be simply a facelifted 991 911 Cabriolet.
Similar to what we saw last month on a 911 coupe, this Cabriolet has obvious styling modifications made to the front and rear fascias suggesting that the 911's still-fresh appearance is already set to get a few tweaks. The big news here is at the rear of the car. The additional vents on the lower edge of the fascia and the mocked-up vent above the engine leads our spy photographer to believe that a new engine could be tucked under the body work - likely a smaller-displacement, turbocharged flat-six focusing more on improving fuel efficiency and reducing exhaust emissions rather than performance.
We last heard rumblings of such a detuned 911 back in August, but could this be our first look at said new model? Have a look for yourself, and let us know what you think - either about this mule specifically or the idea of a "green" 911, in Comments below.