2014 Nissan Sentra Sr on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2016 Nissan Leaf with 107-mile range will start at $35,050* [UPDATE]

Here we go. Without making any huge leap into a second-gen model, Nissan has upgraded the 2016 Nissan Leaf from the 2015 model with a big range increase and a more durable battery. According to the new EPA numbers, the new Leaf will go 107 miles from a 30-kWh battery pack. That's going to get people's attention, since the current Leaf has an 84-mile range from a 24-kWh pack. You will still be able to get an 84-mile Leaf in the 2016 model year, since Nissan is keeping the S trim level with the lower, 24-kWh pack size. If you opt for the more expensive SV or SL trims, then you'll not only get the 27-percent greater range, but also a battery pack that is slightly heavier (by 46 pounds) and has more modules (eight vs. four) but the same number of cells. The two packs are the same size. In the end, the EPA rates the 30-kWh with 124 city, 101 highway and 112 combined MPGe fuel economy, while the S trim keeps the 126 city, 101 highway and 114 combined MPGe of the 2015 models. All the new 2016 Leafs keep the same 80-kW AC synchronous motor from earlier models. It still offers 107 horsepower and 187 pound-feet of torque. Prices for the new Leaf start at $35,050 for the Leaf SV (up from $32,950 for the 2015), $37,640 for the Leaf SL (up from $35,970) and $28,060 for the Leaf S (no change from 2015). All prices include $850 delivery charge but not the potential federal tax incentive of $7,500. The 2016's exterior is virtually identical to the 2015, aside from some new colors with names like Forged Bronze, Coulis Red and Deep Blue Pearl. Nissan is offering a few upgrades on the inside, though. There's a new graphic interface display on the 7-inch color screen (5-inch on the S trim) and a new "beam forming microphone" that should make the car's voice recognition better. The information that is displayed on the screen has also changed, with the charging screen info being updated every 12 miles. Given that some (but not all) of the rumors of this Leaf range bump turned out to be true, what do you all think of the talk of a 250-mile Leaf in about three years? UPDATE: The original headline quoted the price of the SL model instead of the less expensive SV, and has now been changed to accurately reflect the starting price of the SV. Both SL and SV come standard with the new 30 kWh battery, while the S model comes standard with the smaller 24 kWh pack. Thanks to those who pointed out this discrepancy!

Nissan teases new pickup on Twitter [w/video]

Nissan is celebrating 80 years of building pickup trucks by teasing its latest one on Twitter ahead of a June 11 reveal. Official information about the new vehicle is essentially nonexistent at the moment, but there are some clues to extrapolate from.
There's a special member of the #Nissan family on the way. Due date: June 11th. pic.twitter.com/OkQ0GkXypV

- Nissan (@Nissan) June 2, 2014